Back Office Specialist + URGENT + Cebu Onsite + Fix Weekend Off + HMO & Benefits

Logix BPO; Cebu City; On-site; PHP 300,000 - 500,000; Full time

Job summary

Logix BPO in Cebu City, Philippines is seeking an experienced Back Office Specialist to support a US-based client handling healthcare and commercial insurance operations. The role emphasizes maintaining insurance records, processing documentation, and coordinating with brokers, clients, carriers, and internal teams.

The ideal candidate will have strong attention to detail, a solid understanding of insurance workflows, and be comfortable working onsite full-time on a US graveyard shift.

Qualifications

• Previous experience in healthcare insurance and/or commercial insurance is required.
• Experience in insurance back-office operations, policy administration, processing, or documentation.
• Strong understanding of insurance workflows and related documentation.
• Stable employment history in insurance-related positions preferred.
• Excellent attention to detail with a strong focus on accuracy.
• Strong written and verbal communication skills.
• Highly organized and capable of managing multiple tasks and deadlines.
• Comfortable working onsite on a full-time basis.
• Willing to work a US/graveyard shift.
• Familiarity with Airtable, HubSpot, or insurance-related platforms is an advantage.

Responsibilities

• Maintain and update insurance information and records using Airtable and other relevant platforms.
• Organize, upload, review, and validate insurance documents such as proposals, policies, endorsements, ACORD forms, and certificates.
• Assist with submissions, renewals, endorsements, and binding.
• Prepare invoices and support billing requirements.
• Process compliance documentation, surplus lines forms, and other regulatory paperwork.
• Prepare Certificates of Insurance (COIs) and assist with policy issuance.
• Draft and respond to written communications related to documentation, policy requirements, and follow-ups.
• Coordinate with insurance carriers, brokers, clients, and internal departments to ensure timely processing.
• Review records for accuracy and completeness and assist with audits and document control.
• Ensure all information and documentation are properly maintained and updated.

Skills

Attention to detail

Time management

Communication skills

Organizational skills

Healthcare insurance knowledge

Back-office operations

Tools

Airtable

HubSpot

Microsoft Office

Adobe Acrobat

Google Workspace

Insurance portals

Job description

About the Role

We are looking for an experienced Back Office Specialist to join our team and support a US-based client handling healthcare and commercial insurance operations.

The successful candidate will be responsible for maintaining insurance records, processing documentation, supporting policy-related activities, and coordinating with brokers, clients, carriers, and internal teams. Strong attention to detail, accuracy, and familiarity with insurance processes are essential for this position.

Key Responsibilities

• Maintain and update insurance information and records using Airtable and other relevant platforms

• Organize, upload, review, and validate insurance documents such as proposals, policies, endorsements, ACORD forms, and certificates

• Assist with different stages of the insurance policy process, including submissions, renewals, endorsements, and binding

• Prepare invoices and provide support for billing-related requirements

• Process compliance documentation, surplus lines forms, and other regulatory paperwork

• Prepare Certificates of Insurance (COIs) and assist with policy issuance activities

• Draft and respond to written communications related to documentation, policy requirements, and follow-ups

• Coordinate with insurance carriers, brokers, clients, and internal departments to ensure timely processing

• Review records for accuracy and completeness and assist with audits and document control

• Ensure all information and documentation are properly maintained and updated

Tools & Platforms

The role may involve working with the following tools and systems:

• Airtable

• HubSpot

• Microsoft Office – Word, Excel, Outlook

• Adobe Acrobat

• Google Workspace

• Insurance carrier portals and online systems

Qualifications & Requirements

• Previous experience in healthcare insurance and/or commercial insurance is required

• Experience in insurance back-office operations, policy administration, processing, or documentation

• Strong understanding of insurance workflows and related documentation

• A stable and consistent employment history in insurance-related positions is preferred

• Excellent attention to detail with a strong focus on accuracy

• Strong written and verbal communication skills

• Highly organized and capable of managing multiple tasks and deadlines

• Comfortable working onsite on a full-time basis

• Willing to work a US/graveyard shift

• Familiarity with Airtable, HubSpot, or insurance-related platforms is an advantage

What We’re Looking For

We are seeking candidates who have a solid foundation in insurance operations and back-office support and who can confidently work with detailed documentation and time-sensitive processes.