Back Office Senior TL

Confidential; Philippines; Hybrid; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Attendance bonus

Government contributions

Free coffee

HMO & life insurance

Paid time off

Annual appraisal

Anniversary bonus

5-day work week

Casual Fridays

Job summary

Confidential in Cebu is hiring a Back Office Senior Team Lead to oversee payroll and onboarding operations in a hybrid setup. The role requires guiding a high-volume US payroll process, coaching the team, and ensuring KPI achievement while maintaining accuracy and compliance.

You should have 2+ years in team leadership, a bachelor's in Management/Accountancy/Finance, strong Excel and PowerPoint skills, and excellent English communication.

Qualifications

• 2+ years in Team Lead or supervisory role.
• At least 2 years handling high-volume US payroll.
• Bachelor's degree in Management, Accountancy, Finance, or related field.
• Proficiency in MS Excel and PowerPoint.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent English communication skills, both verbal and written.
• Understanding of KPIs, performance metrics, and scorecards.
• Highly organized with excellent time management and a strong sense of urgency.
• Proactive, collaborative, and hands-on.

Responsibilities

• Oversee day-to-day payroll and onboarding operations.
• Ensure payroll processing is accurate, timely, and compliant with policies and deadlines.
• Lead, coach, and support team members to achieve KPIs.
• Train and onboard new team members.
• Conduct regular audits and identify opportunities for process improvement.
• Develop and implement SOPs to improve efficiency, accuracy, and compliance.
• Monitor team performance and provide regular coaching and feedback.
• Lead team huddles and engagement initiatives while fostering accountability.

Skills

Team Lead / Supervisory

US Payroll

MS Excel

PowerPoint

KPIs / metrics

English communication

Time management

Problem solving

Education

Bachelor's degree in Management, Accountancy, Finance

Tools

MS Excel

PowerPoint

Job description

Now Hiring: Back Office Senior TL – Hybrid | Regular Position – Cebu-Based | Night Shift | Hybrid

About the Role:

We're looking for an experienced Team Lead to lead our high-performing team focused on Talent Payroll and Onboarding. This leadership role is pivotal in ensuring smooth day-to-day operations, meeting KPIs, and driving team excellence. If you're someone who thrives in a fast-paced environment, has strong operational insight, and a passion for people development, we want you on board.

• Location: Onsite – Cebu IT Park
• Shift: 8:00 AM – 5:00 PM US PST | Monday to Friday- 11pm-8am Local PH Time
• Start Date: ASAP

WHAT WE ARE LOOKING FOR:

• 2+ years of experience in a Team Lead or supervisory role
• At least 2 years of experience handling high-volume US payroll
• Bachelor's degree in Management, Accountancy, Finance, or a related field
• Strong proficiency in MS Excel and PowerPoint
• Strong analytical, problem-solving, and decision-making skills
• Excellent English communication skills, both verbal and written
• Good understanding of KPIs, performance metrics, and scorecards
• Highly organized with excellent time management and a strong sense of urgency
• Proactive, collaborative, and willing to take a hands-on approach
• Willing to work onsite on a US graveyard shift

KEY RESPONSIBILITIES:

• Oversee day-to-day payroll and onboarding operations
• Ensure payroll processing is accurate, timely, and compliant with established policies and deadlines
• Lead, coach, and support team members to achieve operational goals and KPIs
• Train and onboard new team members
• Conduct regular audits and identify opportunities for process improvement
• Develop and implement SOPs to improve efficiency, accuracy, and compliance
• Monitor team performance and provide regular coaching and feedback
• Lead team huddles and engagement initiatives while fostering a culture of accountability and excellence

Amazing Benefits: See Below!

• Monthly Perfect Attendance Bonus of Php2,000
• Complete Government Contributions
• Fun, Friendly, and Non-toxic Environment
• Free Coffee Every Day!
• HMO and Life Insurance on Day 1
• Paid Time Off
• Annual Appraisal (Based on Performance)
• Anniversary Bonus
• 5-Day Work Week
• Dress Down Fridays!