US Payroll Manager

iSupport Worldwide; Pasig; On-site; PHP 5,671,000 - 7,561,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness challenge

Upskilling academy

State-of-the-art facilities

Sleeping quarters

Job summary

iSupport Worldwide seeks a U.S. Payroll Manager to lead end-to-end payroll across 19+ states from its base in Pasig, Philippines. You will coordinate with an outsourced provider and own tax compliance, processing, and controls.

Responsibilities include supervising payroll staff, managing system configuration in OneHCM/UKG Ready, quarter-end close, and process improvements. Strong English skills and CPP/FPC are preferred.

Qualifications

• Minimum eight years of U.S. payroll experience.
• Experience supervising or leading payroll staff, including training and workload allocation.
• Expert knowledge of U.S. federal, state, and local payroll taxes, including reciprocity and SUI.
• Experience with payroll-to-GL reconciliations and audit readiness.
• Advanced Excel, reconciliation, and problem‑solving skills.
• Excellent verbal and written English communication abilities.
• Willingness to work 8:00 a.m.–5:00 p.m. Pacific Time; fixed schedule.

Responsibilities

• Own end-to-end delivery of all payrolls; set calendar and act as final reviewer.
• Supervise, coach, and review payroll staff; set standards and provide onboarding.
• Enforce the established approval workflow and maintain audit trails.
• Oversee employee changes, time records, earnings, deductions, and benefits; manage reconciliations.
• Lead multi-state tax compliance across 19+ states and manage outsourced provider relationships.
• Monitor wage and hour rules; flag compliance risks to HR and leadership.
• Ensure Davis‑Bacon compliance and certified payroll reporting; prepare required submissions.
• Lead new-state payroll setup and registrations; validate state tax accounts.
• Own payroll system configuration in OneHCM/UKG Ready; maintain documentation.
• Lead quarter-end and year-end close; W‑2 review and corrections.
• Lead payroll integrations for acquisitions; develop repeatable playbook.
• Produce payroll reports and analytics; support accruals and audits.
• Document SOPs and identify automation opportunities; reduce manual work.
• Serve as escalation point for branches, HR, finance and employees.

Skills

Advanced Excel

English communication

Leadership / supervision

Education

Bachelor’s degree in accounting, finance, business, or related field

Certified Payroll Professional (CPP)

Fundamental Payroll Certification (FPC)

Tools

OneHCM/UKG Ready

Job description

• Payroll Leadership and Ownership: Own end-to-end delivery of all 10 company payrolls. Assign and balance the payroll portfolio across the team, set the payroll calendar, and act as final reviewer before submission. Process payrolls directly when volume, complexity, or coverage requires
• Team Management: Supervise, coach, and review the work of the payroll administrator and any future payroll staff. Set work standards, conduct quality reviews, provide backup coverage, and support onboarding and training of new team members
• Approval Workflow and Controls: Enforce the established approval workflow: local branches approve time, payroll processes and validates the payroll, local contacts review and approve the payroll ledger, and payroll submits the approved payroll. Design and maintain review checklists, segregation of duties, variance thresholds, and audit trails
• Payroll Review and Reconciliation: Oversee review of employee changes, time records, earnings, deductions, benefits, garnishments, and adjustments. Own pre- and post-payroll reconciliations, payroll-to-GL reconciliation, and resolution of escalated discrepancies. Page 1 U.S. Payroll Manager | Job Description
• Multi-State Tax Compliance: Serve as the subject-matter expert for federal, state, and local payroll taxes across 19+ states, including reciprocity, multi-state withholding, local taxes, and SUI. Manage the relationship with the outsourced payroll provider, which handles tax deposits and filings, oversee tax reconciliations, and own resolution of agency notices
• Wage and Hour Compliance: Monitor federal and state wage and hour rules affecting payroll, such as overtime, final pay timing, pay frequency, pay statement requirements, and minimum wage changes. Flag compliance risks to HR and leadership
• Prevailing Wage and Davis-Bacon Compliance: Ensure employees working on federal and federally funded contracts are paid in line with the Davis-Bacon Act, Related Acts, and applicable state prevailing wage laws. Apply the correct wage determinations, job classifications, fringe benefit rates, and overtime. Prepare and submit certified payroll reports (WH-347 or state equivalents), and maintain records that support contract compliance reviews and audits
• Benefits Administration Support: Support benefits administration as it affects payroll, including enrollment and eligibility changes, benefit deduction setup and maintenance, and carrier or vendor invoice reconciliation. Coordinate with HR to keep benefit deductions accurate and timely
• New-State Setup and Registrations: Lead new-state payroll setup. Coordinate Department of Revenue (DOR) registrations through the provider and own Secretary of State (SOS) and Department of Labor (DOL) registrations, which fall outside the provider's scope. Validate state tax accounts, rates, and employee tax settings
• Payroll System Ownership: Act as the payroll system owner in OneHCM/UKG Ready. Approve and execute configuration of earnings codes, deduction codes, taxable and pre-tax treatment, PTO accrual policies, and pay rules. Maintain configuration documentation and change logs
• Change Management and Testing: Assess the downstream impact of configuration changes on payroll calculations, taxes, balances, GL, and reporting. Require testing and sign-off before changes are used in live payroll, and lead troubleshooting and escalations with the payroll provider
• Quarter-End and Year-End: Lead quarter-end and year-end close, including tax reconciliations, review of Forms 941 and state returns with the provider, W-2 review and corrections (W-2c), and benefits and fringe reporting
• Acquisitions and Integrations: Lead payroll integration of acquired companies, including data gathering, entity and tax setup, configuration, parallel testing, and first-payroll readiness. The client will provide walkthroughs for the first few implementations; the role then builds a repeatable integration playbook and leads future integrations independently
• Reporting and Analytics: Produce payroll reports and metrics for leadership, including payroll cost, variance analysis, error rates, and on-time delivery. Support finance with accruals, labor Page 2 U.S. Payroll Manager | Job Description cost, and audit requests
• Process Improvement: Document standard operating procedures for every payroll and recurring task. Identify automation and standardization opportunities to improve accuracy, reduce manual work, and prevent recurring issues
• Stakeholder Management: Serve as the escalation point for branch contacts, HR, finance, and employees on payroll matters. Communicate payroll changes, deadlines, and policy updates clearly, professionally, and proactively

Key Responsibilities

• Payroll Leadership and Ownership: Own end-to-end delivery of all 10 company payrolls. Assign and balance the payroll portfolio across the team, set the payroll calendar, and act as final reviewer before submission. Process payrolls directly when volume, complexity, or coverage requires
• Team Management: Supervise, coach, and review the work of the payroll administrator and any future payroll staff. Set work standards, conduct quality reviews, provide backup coverage, and support onboarding and training of new team members
• Approval Workflow and Controls: Enforce the established approval workflow: local branches approve time, payroll processes and validates the payroll, local contacts review and approve the payroll ledger, and payroll submits the approved payroll. Design and maintain review checklists, segregation of duties, variance thresholds, and audit trails
• Payroll Review and Reconciliation: Oversee review of employee changes, time records, earnings, deductions, benefits, garnishments, and adjustments. Own pre- and post-payroll reconciliations, payroll-to-GL reconciliation, and resolution of escalated discrepancies. Page 1 U.S. Payroll Manager | Job Description
• Multi-State Tax Compliance: Serve as the subject-matter expert for federal, state, and local payroll taxes across 19+ states, including reciprocity, multi-state withholding, local taxes, and SUI. Manage the relationship with the outsourced payroll provider, which handles tax deposits and filings, oversee tax reconciliations, and own resolution of agency notices
• Wage and Hour Compliance: Monitor federal and state wage and hour rules affecting payroll, such as overtime, final pay timing, pay frequency, pay statement requirements, and minimum wage changes. Flag compliance risks to HR and leadership
• Prevailing Wage and Davis-Bacon Compliance: Ensure employees working on federal and federally funded contracts are paid in line with the Davis-Bacon Act, Related Acts, and applicable state prevailing wage laws. Apply the correct wage determinations, job classifications, fringe benefit rates, and overtime. Prepare and submit certified payroll reports (WH-347 or state equivalents), and maintain records that support contract compliance reviews and audits
• Benefits Administration Support: Support benefits administration as it affects payroll, including enrollment and eligibility changes, benefit deduction setup and maintenance, and carrier or vendor invoice reconciliation. Coordinate with HR to keep benefit deductions accurate and timely
• New-State Setup and Registrations: Lead new-state payroll setup. Coordinate Department of Revenue (DOR) registrations through the provider and own Secretary of State (SOS) and Department of Labor (DOL) registrations, which fall outside the provider's scope. Validate state tax accounts, rates, and employee tax settings
• Payroll System Ownership: Act as the payroll system owner in OneHCM/UKG Ready. Approve and execute configuration of earnings codes, deduction codes, taxable and pre-tax treatment, PTO accrual policies, and pay rules. Maintain configuration documentation and change logs
• Change Management and Testing: Assess the downstream impact of configuration changes on payroll calculations, taxes, balances, GL, and reporting. Require testing and sign-off before changes are used in live payroll, and lead troubleshooting and escalations with the payroll provider
• Quarter-End and Year-End: Lead quarter-end and year-end close, including tax reconciliations, review of Forms 941 and state returns with the provider, W-2 review and corrections (W-2c), and benefits and fringe reporting
• Acquisitions and Integrations: Lead payroll integration of acquired companies, including data gathering, entity and tax setup, configuration, parallel testing, and first-payroll readiness. The client will provide walkthroughs for the first few implementations; the role then builds a repeatable integration playbook and leads future integrations independently
• Reporting and Analytics: Produce payroll reports and metrics for leadership, including payroll cost, variance analysis, error rates, and on-time delivery. Support finance with accruals, labor Page 2 U.S. Payroll Manager | Job Description cost, and audit requests
• Process Improvement: Document standard operating procedures for every payroll and recurring task. Identify automation and standardization opportunities to improve accuracy, reduce manual work, and prevent recurring issues
• Stakeholder Management: Serve as the escalation point for branch contacts, HR, finance, and employees on payroll matters. Communicate payroll changes, deadlines, and policy updates clearly, professionally, and proactively

Requirements

CANDIDATE PROFILE

• Minimum of eight (8) years of U.S. payroll experience, including at least three (3) years in a lead, supervisory, or management role
• Proven ownership of multi-company, multi-state payroll on weekly and biweekly cycles; 10+ entities or 15+ states preferred
• Experience supervising or reviewing the work of other payroll staff, including quality review, training, and workload allocation
• Expert knowledge of U.S. federal, state, and local payroll taxes, including reciprocity, local taxes, SUI, and agency notice resolution
• Working knowledge of FLSA and state wage and hour rules as they affect payroll
• Experience processing payroll for employees on federal or state contracts subject to prevailing wage requirements, including Davis-Bacon wage determinations, fringe benefit calculations, and certified payroll reporting
• Hands-on payroll system ownership, including earnings and deduction codes, taxable vs. pre‑tax treatment, PTO accrual policies, and configuration testing
• Ability to explain how configuration decisions affect payroll results, taxes, and the general ledger
• Experience leading quarter‑end and year‑end close, including W‑2 review and corrections
• Experience with payroll‑to‑GL reconciliation and supporting audits
• Advanced Excel, reconciliation, and problem‑solving skills
• Excellent verbal and written English communication skills, with confidence handling escalations from U.S. stakeholders
• High integrity and discretion with confidential employee and compensation information
• Able and willing to consistently work 8:00 a.m.-5:00 p.m. Pacific Time, following Pacific daylight saving changes. This schedule is fixed and cannot be shifted to earlier hours

Preferred Qualifications

• Certified Payroll Professional (CPP); Fundamental Payroll Certification (FPC) at minimum
• Experience with OneHCM or UKG Ready; strong experience with a comparable payroll system is welcome
• Experience with benefits administration, including enrollment, deduction reconciliation, and carrier coordination
• Experience leading payroll integration for acquired businesses
• Experience supporting Secretary of State and Department of Labor registrations
• Experience building payroll SOPs, control frameworks, or SOX‑style controls
• Bachelor’s degree in accounting, finance, business, or a related field
• Experience supporting a U.S. client in an offshore or shared‑services model

Benefits

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State‑of‑the‑art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room