Back Office Representative 1

Global Payments; Quezon City; On-site; PHP 246,000 - 379,000; Full time

Job summary

Greater Giving, Inc. is seeking a Back Office Representative to support our Operations Support Services team in Manila. You will handle case research and response, verify and update cardholder and corporate data, and help identify potential fraud or chargebacks in a compliant manner.

The role requires a college degree and at least two years in credit, banking, or financial services, with a must to be flexible for weekend/holiday shifts. Onsite work at Vertis North, Quezon City.

Qualifications

• College graduate with at least 2 years of relevant experience.
• Background in credit, banking, or financial services.
• Amenable to shifting schedules including weekends and holidays.

Responsibilities

• Research and respond to account inquiries across channels with accuracy and compliance.
• Review, update, and document cardholder and corporate account information.
• Detect potential fraud, credit, or chargeback issues and elevate appropriately.
• Perform routine updates and documentation of cardholder/corporate accounts.

Skills

Attention to detail

Schedule flexibility

Strong communication

Education

College degree

Job description

Make your mark at one of the biggest names in payments. We’re looking for a Back Office Representative to join our ever evolving Operations Support Services Team and help shape the future of global commerce.

What you’ll own

Case Handling: Research and respond to account inquiries across channels with accuracy and compliance.

Account Management: Review, update, and document cardholder and corporate account information.

Risk Identification: Detect potential fraud, credit, or chargeback issues and elevate appropriately.

What you’ll bring

Preferably a college graduate with at least 2 years of relevant experience.

Background in credit, banking, or financial services.

Strong attention to detail and accuracy in handling account-related tasks.

Amenable to shifting schedules, including weekends and holidays.

Willing to work onsite at Vertis North, Quezon City.

It’s a bonus if you have

Experience in back office operations within banking or financial services.

Familiarity with fraud, chargebacks, or credit-related processes.

Experience using case management or banking systems.

What Part Will You Play?

Performs routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts. Begins to utilize knowledge of client products and services to research, update, and document moderately complex (i.e. low financial/compliance risk related) cardholder requests as directed; researches credit balance refunds, payments, fees, cash advance options, etc. Follows client policies and procedures to validate report disputes and remove/update inaccurate information from appropriate credit bureau systems.

Determines/recognizes basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action.

Demonstrates a working knowledge and ensures conformity to basic client standards/policies/procedures, regulations and Association requirements to avoid violations and punitive financial action.

Assists with scheduling personnel/resources and prioritizing jobs to ensure uninterrupted workflow.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.