Customer Service Representative 1 (Day Shift)

Global Payment Holding Company; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Global Payment Holding Company is seeking a Customer Service Representative to join our Client Services Operations Team in Quezon City, Philippines. You will respond to customer inquiries across channels (phone, email, chat) and resolve issues while maintaining product knowledge.

Ideal candidates have 6–12 months in customer support, strong English communication, and the ability to work in a Pure Voice or Blended environment.

Qualifications

• 6–12 months in a customer support role in a contact center or BPO.
• Strong English communication skills, both verbal and written.
• Must be willing to work in Pure Voice or Blended (Phone, Email, Chat) support environments.

Responsibilities

• Respond to customer inquiries across channels and provide resolutions.
• Handle routine requests and escalate complex issues as needed.
• Maintain up-to-date knowledge of products, policies, and procedures.

Skills

Customer service

English—spoken/written

Composure under pressure

Weekend shift availability

Multichannel support

Education

High School Diploma

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Customer Service Representative to join our ever evolving Client Services Operations Team and help shape the future of global commerce.

What you'll own

• Customer Support: Respond to inquiries across channels and resolve concerns efficiently.
• Issue Handling: Address service requests and elevate when needed.
• Coordination & Knowledge: Maintain product knowledge and coordinate with teams to meet customer needs.

What you'll bring

• High School Diploma or Equivalent.
• At least 6 months to 1 year of experience in a customer support role within a contact center or BPO environment.
• Strong English communication skills - both verbal and written.
• Excellent customer service skills , with the ability to remain professional and composed under pressure.
• Must be willing to work in a Pure Voice (Phone) or Blended (Phone, Email, and Chat) support environment based on business needs.
• Amenable to shifting schedules , including weekends and holidays.
• Willing to work onsite at Vertis North, Quezon City.

It’s a bonus if you have

• Experience handling multi-channel customer support (voice, email, chat).
• Familiarity with CRM or customer service tools.
• Strong communication and problem-solving skills.

What Part Will You Play?

• Respond to customer inquiries and provide resolutions through multiple channels (phone, email, SMS, and or chat).
• Handle routine calls and elevate complex issues when necessary.
• Maintain accurate knowledge of products, policies, and procedures.
• Navigate computerized data entry systems and client applications.
• Resolve Tier 1 payment and account-related requests, including card activations, payments, and updates.
• Enter required data into client systems and databases.
• Escalate unresolved issues to senior representatives or designated departments.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.