B2B Telco Tech Success Specialist

MicroSourcing International; Taguig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage from day one

Paid time-off

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Technical Success Specialist to support Australian telco clients from our Taguig site. You’ll partner with Client Success Managers to ensure customers achieve outcomes using our services and to drive adoption through strong technical coordination.

The role emphasizes remote engagement, onboarding through lifecycle, and collaboration with Australian teams to advise on Contact Centre and SD-WAN solutions, enabling value realization in a fast-paced telecom environment.

Qualifications

• 2–4 years of experience in client success, service delivery, or account support (enterprise or mid-market).
• Strong verbal and written communication skills for effective remote engagement.
• Familiarity with Contact Centre technologies (NiceCX, Cisco) EX technologies (MS Teams and Webex calling) and SD-WAN solutions.
• Experience in contributing to account success through proactive client support and operational insight.
• Strong organisational and coordination skills in distributed team environments.

Responsibilities

• Serve as a remote technical point of contact, maintaining proactive communication with client stakeholders under the guidance of the Client Success Manager.
• Develop strong working relationships by understanding client needs and aligning them to technical outcomes from their investment in products and services.
• Support client onboarding activities to ensure smooth adoption of solutions.
• Assist in addressing client technical inquiries, issues, and escalations in a timely manner.
• Provide technical recommendations and insights to drive utilisation and successful adoption of Products and Services.
• Proactively monitor client health and highlight risks, opportunities, or service trends.
• Support the preparation of client health reports, service reviews, and value realization presentation by leveraging technical domain expertise.
• Collaborate with internal delivery, project management, and operations teams to support timely solution implementation.
• Provide technical advisory input on Contact Centre and SD-WAN solution alignment with client requirements.
• Support knowledge transfer sessions and user adoption initiatives.
• Capture and analyse client feedback, surfacing insights to improve customer experience and internal delivery processes.
• Stay current with relevant technologies to provide informed guidance and support.
• Participate in vendor-based programs, certifications, and success frameworks as assigned.
• Support hardware and software lifecycle management commitments by providing recommendations.
• Maintain strong coordination with Australian based Client Success Managers, Solution Architects, Sales, and Delivery to ensure joint focus on client outcomes.
• Assist with cross-sell and up-sell identification through discovery and data gathering.

Skills

Client success

Communication

Remote engagement

Tools

NiceCX

Cisco

MS Teams

Webex calling

Job description

MicroSourcing is hiring a Technical Success Specialist to support Australian telco clients from our Taguig site. You’ll partner with Client Success Managers to ensure customers achieve outcomes using our services and to drive adoption through strong technical coordination.

The role emphasizes remote engagement, onboarding through lifecycle, and collaboration with Australian teams to advise on Contact Centre and SD-WAN solutions, enabling value realization in a fast-paced telecom environment.