B2B AU Telco Reporting & Insights Analyst

Hammerjack Pty Ltd; Taguig; On-site; PHP 502,000 - 837,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Career growth opportunities

Job summary

MicroSourcing is hiring a Client Reporting Analyst to deliver scheduled and ad-hoc client reports, including governance and SLA dashboards. You’ll translate data into actionable insights for Enterprise Client Success teams, driving service improvement and efficient delivery.

Based onsite in BGC, Taguig with day shifts, you’ll collaborate with cross-functional teams to ensure timely, accurate reporting and continuous process improvements to support high-value clients in the Australian telco space.

Qualifications

• 2 years experience in a reporting or data analysis role, preferably in telecommunications or managed services.
• Demonstrated experience in producing client-facing reports (governance packs, SLA dashboards, utilisation reports, etc.).
• Strong proficiency in Microsoft Excel (advanced formulas and pivot tables) and Power BI for data analytics and visualisation.
• Understanding of telecommunications or managed services, such as WAN, SIP, and mobile network statistics.
• Strong analytical and problem-solving skills with an ability to turn raw data into meaningful insights and recommendations.
• Knowledge of service-level agreements (SLAs) and performance reporting in a client-facing context.
• Attention to Detail: Ensures reporting accuracy and consistency across all tasks.
• Time Management: Prioritises effectively to meet tight reporting deadlines.

Responsibilities

• Develop, maintain, and deliver scheduled reports such as governance reporting, service performance reports, utilization reports, mobile statistics.
• Respond to ad-hoc and bespoke reporting requests from client-facing teams and strategic clients.
• Analyse reporting outputs to provide actionable insights and recommendations to improve service delivery and client satisfaction. Implementation & Delivery Support
• Ensure all reporting and tasks are completed accurately and within defined timeframes.
• Maintain strong version control, documentation, and consistency across reporting outputs.
• Collaborate with Client Success Managers, Client Delivery Managers, and Client Success Specialists to ensure reporting aligns to business needs, supports client success objective and provides value to the clients.
• Contribute to overall customer governance frameworks through accurate, timely, and data-driven reporting.
• Maintain accurate documentation of processes and work instructions, ensuring updates are completed every six months.

Skills

Advanced Excel

Power BI

Data analysis

Attention to detail

Time management

Client-focused reporting

Education

Bachelor's degree in IT/ Telecommunications/ Information Systems

Tools

Excel

Power BI

Python

Power Automate

VBA

Job description

MicroSourcing is hiring a Client Reporting Analyst to deliver scheduled and ad-hoc client reports, including governance and SLA dashboards. You’ll translate data into actionable insights for Enterprise Client Success teams, driving service improvement and efficient delivery.

Based onsite in BGC, Taguig with day shifts, you’ll collaborate with cross-functional teams to ensure timely, accurate reporting and continuous process improvements to support high-value clients in the Australian telco space.