B2B Renewal & CS Specialist (Night Shift) – Bridgetowne

Concentrix Philippines; Quezon City; On-site; PHP 335,000 - 603,000; Full time

Job summary

Concentrix Philippines is seeking a motivated B2B Sales Renewal Specialist to focus on renewals, retention, and customer success services for medium enterprises. You will manage renewal processes, strengthen client relationships, and collaborate with Sales, Product, and CSS teams to drive satisfaction and growth.

The role emphasizes data-driven reporting, strategic renewal planning, and ensuring high-quality service across multiple accounts, with night shifts required and Bridgetowne as the work

Qualifications

• Minimum of 2 years of experience in renewals.
• Bachelor's degree not required.
• Proven track record in renewals and retention within a B2B context.
• Excellent communication and negotiation skills.
• Ability to manage multiple accounts with high-quality service.
• Strong analytical and organizational skills.
• Willingness to work night shifts.
• Must be willing to work in Bridgetowne.

Responsibilities

• Renewals & Retention: Manage and execute renewal processes to ensure timely retention of existing accounts.
• Customer Success Services (CSS): Collaborate with clients to understand their needs and provide solutions that enhance their experience and success.
• Account Management: Build and maintain strong, long-lasting customer relationships with medium enterprises.
• Sales Strategies: Develop and implement strategic plans to achieve sales targets and expand the customer base within existing accounts.
• Cross-Functional Collaboration: Work closely with the sales, product, and customer success teams to ensure seamless service delivery and client satisfaction.
• Reporting & Analysis: Track and analyze renewal performance metrics, identify trends, and make data-driven decisions.

Skills

Renewals

Negotiation

Account management

Analytical skills

Communication skills

Organizational skills

Night shifts

Education

High school graduate

Tools

CRM software

Job description

Concentrix Philippines is seeking a motivated B2B Sales Renewal Specialist to focus on renewals, retention, and customer success services for medium enterprises. You will manage renewal processes, strengthen client relationships, and collaborate with Sales, Product, and CSS teams to drive satisfaction and growth.

The role emphasizes data-driven reporting, strategic renewal planning, and ensuring high-quality service across multiple accounts, with night shifts required and Bridgetowne as the work