B2B Pro Growth & Success Specialist

Thumbtack Philippines; Metro Manila; Remote; PHP 480,000 - 720,000; Full time

Job summary

Thumbtack Philippines seeks a Success Specialist to guide pros in growing their business on Thumbtack and to act as a strategic partner for revenue and success. You will build trust, uncover needs, and drive outcomes through proactive outreach and consultative coaching.

You will review profiles, share best practices, and help pros optimize budgets, responses, and recommendations, while collaborating with teams to improve client value and retention.

Qualifications

• 1–2 years of B2B selling and/or success experience
• Customer retention and onboarding experience
• Proven track record meeting or exceeding quotas
• Proficiency in English
• Collaborative and consultative mindset
• Experience in pipeline management
• Experience in customer support and product education
• Salesforce and AI experience
• Google Suite experience
• B2B sales in home service space (preferred)
• Tech-savvy

Responsibilities

• Partner with pros to listen to needs and provide best solutions
• Maintain knowledge of Thumbtack’s products and industry best practices
• Conduct at least 50 outbound interactions per day to help pros get hired
• Build rapport and anticipate pros' needs and long-term goals
• Guide pros through profile optimization and budget recommendations
• Identify opportunities to cross-sell products or services
• Provide consultative recommendations for pro concerns
• Set expectations on lead costs, marketing and ROI
• Troubleshoot pro inquiries with problem-solving
• Follow up with pros via call, SMS, or email
• Maintain high-performance metrics (revenue, quality, efficiency)
• Communicate trends to relevant teams
• Make independent decisions aligned with pro and company needs
• Engage with team in weekly trainings and development sessions

Skills

B2B selling

Outbound calling

Customer retention

Quota attainment

English proficiency

Collaborative mindset

Pipeline management

Customer support

Product education

Tech-savvy

Tools

Salesforce

AI tools

Google Suite

Job description

Thumbtack Philippines seeks a Success Specialist to guide pros in growing their business on Thumbtack and to act as a strategic partner for revenue and success. You will build trust, uncover needs, and drive outcomes through proactive outreach and consultative coaching.

You will review profiles, share best practices, and help pros optimize budgets, responses, and recommendations, while collaborating with teams to improve client value and retention.