B2B Customer Success & Onboarding Specialist

Hammerjack Pty Ltd; Metro Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Collo in the Philippines is seeking a Customer Success Specialist to own the post-sales experience, ensuring customers successfully adopt Collo, are fully trained on the platform, and receive ongoing support to maximize value.

You will lead onboarding, training, and relationship management with B2B clients, coordinating with product and sales teams to ensure seamless adoption and long-term satisfaction.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Information Systems, or related field.
• 2–3 years in B2B customer success, account management, or similar roles.
• Experience with SaaS software and PropTech is a plus.

Responsibilities

• Own the end-to-end onboarding and activation for new B2B customers.
• Lead client training sessions and develop user guides and FAQs.
• Serve as primary point of contact for daily inquiries and issue resolution.
• Build relationships with key stakeholders and coordinate cross- department efforts.
• Monitor usage and drive adoption, retention, and potential upsell opportunities.
• Gather product feedback and translate into actionable insights for product/tech.

Skills

Onboarding

Training

Account management

Relationship building

SaaS knowledge

Client communication

Education

Bachelor's degree

Tools

CRM systems

Job description

Collo in the Philippines is seeking a Customer Success Specialist to own the post-sales experience, ensuring customers successfully adopt Collo, are fully trained on the platform, and receive ongoing support to maximize value.

You will lead onboarding, training, and relationship management with B2B clients, coordinating with product and sales teams to ensure seamless adoption and long-term satisfaction.