B2B Customer Success Representative

Sutherland; Taguig; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Marquee clients

Job summary

Sutherland is looking for a B2B Customer Success Representative – Inside Sales to support global Sales Specialists with pre-sales demos and technical inquiries. You will document interactions in Salesforce and help enrich the knowledge base, acting as a liaison between customers and product teams.

Ideal candidates have 1 year of customer service experience and 3–6 months in sales within a BPO setting, with strong communication skills and a proactive attitude towards resolving technical questions.

Qualifications

• Excellent verbal and written communication skills are required.
• 1 year of direct customer service experience in a technical context is required.
• 3–6 months of sales experience in a BPO/technical account setting preferred.

Responsibilities

• Support global Sales Specialists with pre-sales demos and technical questions via voice, email, and chat.
• Document all pre-sales interactions in Salesforce and escalate issues to relevant teams.
• Contribute to improving the Nessus Support Knowledgebase as needed.
• Channel customer feedback to Sales, Product Management and Marketing.

Skills

Verbal & written communication

Education

Associate or Bachelor's degree

Job description

B2B Customer Success Representative – Inside Sales

Do you want to be a part of one of the largest, independent process transformation companies in the world?

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

If you are a Sales Associate / Inside Sales Associate / Pre-Sales Tech and looking for a global career, do not miss this opportunity!

KEY RESPONSIBILITIES

• Support a global team of Sales Specialists with pre-sales demos and technical questions from clients via voice, email, and chat channels.
• Handle basic product how-to, configuration and product installation inquiries using fixes and solutions from the Nessus support knowledge base
• Utilize Salesforce instance to document all pre-sales interactions and advance issues to other Tenable teams per documented processes. product support.
• Ensure customer feedback is properly channelled into Sales, Product Management and Marketing.
• Identify opportunities to improve or add content to the Nessus Support Knowledgebase and work with an SME to get the content added so it can be reused. At Tenable’ s discretion and approval, Nessus Pre-Sales Technical Consultants may create or add content to the knowledge base on their own.

MINIMUM QUALIFICATIONS

• At least 1 years direct and verifiable Customer Service experience gained in Technical Accounts
• At least 3-6 months of sales experience in BPO industry preferably in a Technical Account
• Graduate of any associate course or bachelors' degree
• Excellent verbal and written communication skills
• Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program

What's in it for you

• Be part of one of the largest, independent process transformation companies in the world and serve marquee clients in major industry verticals