B2B Financial Support Specialist – Global Customer Care

Revolut Ltd

Metro Manila

On-site

PHP 300,000 - 540,000

Full time

17 hours ago

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Job summary

Revolut Ltd is seeking a Support Specialist to own issues from business customers, providing exceptional service via in-app, phone and email. You will collaborate with international teams and represent Revolut online.

The role may involve night/weekend shifts, fully compensated, to support 24/7 coverage. We value candidates with 18+ months in customer support, a Bachelor’s degree (provisional accepted), and strong English communication, numeracy, and IT skills, plus empathy and proactive problem

Qualifications

Experience providing B2B or business customer support, preferably in banking or financial services.
Bachelor's degree (must be able to provide at least a provisional certificate).
18+ months of customer service experience.
Fluency in English (C1 level or higher).
Excellent communication skills, both written and verbal.
Ability to explain complex issues in an easy and understandable manner.
Great numeracy, analytical, and IT skills.
Empathy and love for helping people.
Drive and self-motivation, with a highly flexible team-player attitude.
An independent problem-solving approach.

Responsibilities

Providing our customers with an outstanding customer experience via our in-app live chat, phone, and email, ensuring they feel secure whilst using our features
Representing Revolut online at all times
Collaborating with other teams internationally to tackle any customer issues