Global Banking Support Specialist

HR TechX Corp; Quezon City; On-site; PHP 300,000 - 460,000; Full time

Job summary

HR TechX Corp is seeking a customer service professional to support international banking clients. You will address account-related concerns using experience in banking, collections, fraud, underwriting, payouts, or similar financial services.

The role emphasizes clear communication, accuracy, and timely resolutions, while following privacy and data handling procedures. Prior experience with US/UK banking is valued.

Qualifications

• High school diploma or equivalent; college graduates welcomed.
• 1–2 years of experience in US or UK banking.
• Experience in banking, collections, fraud, underwriting, payouts, or similar financial accounts.
• Understanding of the customer service domain.
• Comfortable dealing with international customers.
• Strong communication, problem-solving, and attention-to-detail skills.

Responsibilities

• Handle customer inquiries related to banking and financial accounts.
• Assist with concerns involving collections, fraud, underwriting, payouts, and related processes.
• Communicate clearly and professionally with international customers.
• Review account information, identify customer needs, and provide appropriate resolutions.
• Follow customer service, financial account handling, and data privacy procedures.
• Document customer interactions accurately and escape complex concerns when needed.

Skills

Communication skills

Problem solving

Attention to detail

Customer service

Education

High school diploma or equivalent

Completion of the second year of college

Job description

HR TechX Corp is seeking a customer service professional to support international banking clients. You will address account-related concerns using experience in banking, collections, fraud, underwriting, payouts, or similar financial services.

The role emphasizes clear communication, accuracy, and timely resolutions, while following privacy and data handling procedures. Prior experience with US/UK banking is valued.