B2B Customer Success Specialist

Reliasourcing Inc.; Pasay; On-site; PHP 320,000 - 540,000; Full time

Job summary

Reliasourcing Inc. in Pasay, Metro Manila, is seeking a tech-savvy B2B Customer Success Specialist for onsite full-time with shifting schedule. You will manage chat, email, and calls to ensure onboarding, retention, and account growth.

You will monitor customer health, resolve issues remotely, and pursue renewals and upsell opportunities while building strong customer relationships.

Qualifications

• 1–3 years B2B Customer Success experience with software/hardware troubleshooting, onboarding, retention, renewals, and account growth.
• Proven ability to drive customer onboarding, retention and repeat business.
• Strong written and verbal communication skills; fluent English.
• Experience with CRM/ticketing platforms; Zendesk experience is an advantage.
• Strong analytical, problem-solving, and interpersonal skills.
• High emotional intelligence and a proactive, business-oriented mindset.
• Tech-savvy and comfortable troubleshooting software and hardware remotely.

Responsibilities

• Conduct proactive customer outreach and retention calls.
• Handle basic sales inquiries and identify upsell/account-growth opportunities.
• Conduct customer onboarding and training through video calls.
• Monitor customer health, usage trends, and tickets using Zendesk/CRM.
• Provide remote troubleshooting for software and hardware concerns.
• Build strong customer relationships and support renewals and repeat business.
• Proactively identify customer needs, risks, and opportunities for account growth.

Skills

Customer success

Communication

CRM

Zendesk

Onboarding

Troubleshooting

Relationship management

English proficiency

Analytical skills

Interpersonal skills

Tools

Zendesk

CRM software

Job description

Job Title: B2B Customer Success Specialist

Location: Onsite Full-time, Shifting Schedule

Role Overview

We are looking for a tech-savvy B2B Customer Success professional with strong communication, troubleshooting, and relationship-management skills. This is a blended customer-facing role handling chat, email, video calls, and all other approved customer communication channels. The role focuses on customer retention, renewals, onboarding, troubleshooting, and account growth.

Key Responsibilities

• Conduct proactive customer outreach and retention calls.
• Handle basic sales inquiries and identify upsell/account-growth opportunities.
• Conduct customer onboarding and training through video calls.
• Monitor customer health, usage trends, and tickets using Zendesk/CRM.
• Provide remote troubleshooting for software and hardware concerns.
• Build strong customer relationships and support renewals and repeat business.
• Proactively identify customer needs, risks, and opportunities for account growth.

Qualifications

• 1–3 years B2B Customer Success experience (a Must) with software/hardware troubleshooting, onboarding, retention, renewals, and account growth.
• Proven ability to drive customer onboarding, retention and repeat business (a Must)
• Strong written and verbal communication skills; fluent English.
• Experience with CRM/ticketing platforms; Zendesk experience is an advantage, although experience with comparable systems may be considered.
• Strong analytical, problem-solving, and interpersonal skills.
• High emotional intelligence and a proactive, business-oriented mindset.
• Tech-savvy and comfortable troubleshooting software and hardware remotely.