B2B Customer Success Pro – Onboarding & Growth

Reliasourcing; Pasay; Hybrid; PHP 540,000 - 840,000; Full time

Job summary

Reliasourcing is seeking a tech-savvy B2B Customer Success professional with strong communication, troubleshooting, and relationship-management skills. This is a blended customer-facing role handling chat, email, video calls, and all other approved customer communication channels.

The role focuses on customer retention, renewals, onboarding, troubleshooting, and account growth. This position requires 1–3 years B2B Customer Success experience, fluent English, and the ability to proactively engage

Qualifications

• 1–3 years B2B Customer Success experience.
• Strong written and verbal communication; fluent English.
• Experience with CRM/ticketing platforms; Zendesk is an advantage.

Responsibilities

• Conduct proactive customer outreach and retention calls.
• Handle basic sales inquiries and identify upsell opportunities.
• Conduct customer onboarding and training through video calls.
• Monitor customer health, usage trends, and tickets using Zendesk/CRM.
• Provide remote troubleshooting for software and hardware concerns.
• Build strong customer relationships and support renewals and repeat business.
• Proactively identify customer needs, risks, and opportunities for account growth.

Skills

Customer success

B2B

Communication

Zendesk

Tools

CRM / ticketing platforms

Zendesk

Job description

Reliasourcing is seeking a tech-savvy B2B Customer Success professional with strong communication, troubleshooting, and relationship-management skills. This is a blended customer-facing role handling chat, email, video calls, and all other approved customer communication channels.

The role focuses on customer retention, renewals, onboarding, troubleshooting, and account growth. This position requires 1–3 years B2B Customer Success experience, fluent English, and the ability to proactively engage