B2B Customer Success Specialist

Reliasourcing Inc.; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Reliasourcing Inc. is seeking a tech-savvy B2B Customer Success Specialist to manage chat, email, and calls, focusing on retention, onboarding, and account growth. This onsite full-time role involves resolving issues, guiding customers, and promoting renewals.

You will monitor usage with Zendesk/CRM, identify upsell opportunities, and build strong relationships across diverse teams in a fast-paced environment.

Qualifications

• 1–3 years B2B CS experience with software/hardware troubleshooting, retention, renewals, and growth.
• Proven ability to drive customer retention and repeat business.
• Fluent English; strong written and verbal communication.

Responsibilities

• Conduct proactive customer outreach and retention calls.
• Handle basic sales inquiries and identify upsell opportunities.
• Onboard and train customers via video calls.
• Monitor health, usage trends, and tickets using Zendesk/CRM.
• Provide remote troubleshooting for software and hardware.
• Support renewals and repeat business.
• Identify customer needs, risks, and opportunities for growth.

Skills

B2B Customer Success

Communication

Troubleshooting

Relationship management

Account growth

Renewals

Onboarding

Tools

Zendesk

CRM systems

Job description

Job Title: B2B Customer Success Specialist

Location: Onsite Full-time, Shifting Schedule

Role Overview

We are looking for a tech-savvy B2B Customer Success professional with strong communication, troubleshooting, and relationship-management skills. This is a blended customer-facing role handling chat, email, video calls, and all other approved customer communication channels. The role focuses on customer retention, renewals, onboarding, troubleshooting, and account growth.

Key Responsibilities

• Conduct proactive customer outreach and retention calls.
• Handle basic sales inquiries and identify upsell/account-growth opportunities.
• Conduct customer onboarding and training through video calls.
• Monitor customer health, usage trends, and tickets using Zendesk/CRM.
• Provide remote troubleshooting for software and hardware concerns.
• Build strong customer relationships and support renewals and repeat business.
• Proactively identify customer needs, risks, and opportunities for account growth.

Qualifications

• 1–3 years B2B Customer Success experience (a Must) with software/hardware troubleshooting, retention, renewals, and account growth.
• Proven ability to drive customer retention and repeat business (a Must)
• Strong written and verbal communication skills; fluent English.
• Experience with CRM/ticketing platforms; Zendesk experience is an advantage, although experience with comparable systems may be considered.
• Strong analytical, problem-solving, and interpersonal skills.