Customer Success Specialist - 2 yrs EXP

Dempsey Resource Management; Quezon City; On-site; PHP 391,000 - 725,000; Full time

Job summary

Dempsey Resource Management is seeking a candidate with a Bachelor’s Degree in Business, Marketing, IT, or equivalent who has ideally 2–3 years in B2B sales, account management, or customer success. IT industry experience and familiarity with enterprise or government accounts are a plus.

The role emphasizes maintaining active, positive relations with customers, partners, and stakeholders; addressing concerns; onboarding and retention; and coordinating periodic customer satisfaction surveys and

Qualifications

• Bachelor’s degree in Business, Marketing, IT, or equivalent.
• 2–3 years in B2B sales, account management, or customer success.
• Experience in IT industry and with enterprise/government accounts is a plus.
• A customer-first mindset and advocacy for excellent customer experience.

Responsibilities

• Maintain active, positive relations with customers, partners, suppliers, and other relevant parties.
• Address customer concerns and propose solutions for timely resolution.
• Monitor onboarding, after-sales support, and renewal of contracts.
• Coordinate periodic customer satisfaction surveys.
• Conduct business reviews and client check-ins to ensure success of implemented solutions.

Skills

Customer-focused mindset

Relationship management

Communication

Education

Bachelor’s Degree in Business, Marketing, IT, or equivalent

Job description

Bachelor’s Degree in Business, Marketing, IT, or equivalent

• Ideally at least 2 to 3 years of experience in a B2B sales, account management, or customer success
• Experience working in the IT industry is a plus
• Experience working with enterprise and government accounts is a plus
• Has a customer-first mindset and an advocate of excellent customer experience

Resposibilities

• Maintain an active and positive relations with customers, partners, suppliers, and other relevant parties
• Address customer concerns and recommend possible solutions to the company’s stakeholders for a timely issue resolution
• Monitor the customer experience from onboarding, after-sales support, and retention/ renewal of contract
• Coordinate and conduct periodic customer satisfaction surveys
• Conduct periodic business reviews and client check-ins to ensure the success of implemented solutions, keeping up-to-date on the customer experience by monitoring solution performance and support

Experience

• Coordinate with relevant teams and departments to ensure a positive customer experience through the effective and timely delivery of projects and services
• Collaborate with the sales team to ensure subscription renewals and the overall growth of customer accounts
• Check the technical documents/requirements, for compliance, completeness and cohesiveness, to be submitted in support of request for payment requirements
• Check status of request for payment with project end-users, in relation to the completeness and acceptance of the documentary requirements submitted; revise and/or provide additional documents, as needed.