B2B Customer Relations & Service Contract Specialist

Focus Global; Mandaluyong; On-site; PHP 450,000 - 600,000; Full time

Job summary

A leading service provider in Metro Manila is seeking a Customer Relations Specialist to manage B2B customer relationships and drive service contract sales. The ideal candidate will have a Bachelor’s degree and 2–5 years of experience in customer relations or service sales. This role focuses on ensuring customer satisfaction through effective coordination and timely service request handling. Strong communication and negotiation skills are essential in fostering long-term client relationships.

Qualifications

• 2–5 years of experience in B2B customer relations, account management, or service sales.
• Ability to manage multiple accounts and coordinate across teams.
• Basic technical troubleshooting skills are an advantage.

Responsibilities

• Build and maintain strong, long-term relationships with B2B clients.
• Prepare, present, and negotiate service contract proposals.
• Receive, log, and process customer service requests in a timely manner.

Skills

Communication

Negotiation

Relationship Management

Customer Service

Education

Bachelor’s degree in Business Administration, Marketing, Engineering, or related field

Job description

A leading service provider in Metro Manila is seeking a Customer Relations Specialist to manage B2B customer relationships and drive service contract sales. The ideal candidate will have a Bachelor’s degree and 2–5 years of experience in customer relations or service sales. This role focuses on ensuring customer satisfaction through effective coordination and timely service request handling. Strong communication and negotiation skills are essential in fostering long-term client relationships.