Client-Focused Sales & Service Specialist

Topserve Service Solutions, Inc.; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading service solutions company in Metro Manila is seeking a Customer Service Representative. The role involves providing excellent customer service, maintaining customer relationships, and performing administrative tasks. Ideal candidates hold a Bachelor's Degree and possess strong communication skills. This position requires proficiency in MS applications and flexibility for mall hours. A customer-centric attitude and integrity are essential for success in this role.

Qualifications

• Graduate of any Bachelor’s Degree (4-year course).
• Preferably with sales or customer service-related experience.
• Good verbal communication and negotiation skills.
• Exhibit an excellent sense of honesty, integrity and confidentiality.
• Can encode with speed and accuracy.
• Proficient in MS applications (Word, Excel).
• Flexible for mall hours schedule.

Responsibilities

• Provide excellent customer service and assistance.
• Maintain relationships with customers by providing product information.
• Adhere to schedules, deadlines, and quotas.
• Accurately encode all data and confirm its accuracy.
• Perform administrative tasks like scheduling appointments.
• Coordinate with other departments.
• Perform other office tasks as assigned.

Skills

Customer service

Sales experience

Verbal communication

MS applications proficiency

Education

Bachelor’s Degree

Job description

A leading service solutions company in Metro Manila is seeking a Customer Service Representative. The role involves providing excellent customer service, maintaining customer relationships, and performing administrative tasks. Ideal candidates hold a Bachelor's Degree and possess strong communication skills. This position requires proficiency in MS applications and flexibility for mall hours. A customer-centric attitude and integrity are essential for success in this role.