Strategic B2B Collections Specialist

iSupport Worldwide; Pasig; Presencial; PHP 240.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free lunch meals and snacks

Onsite gym with instructor

Fitness activities and challenges

Upskilling academy

Descripción de la vacante

iSupport Worldwide in Metro Manila, Pasig is seeking a Collection Specialist who collaborates across Finance, Sales, and Customer Success to move aging receivables toward resolution. You will monitor accounts, contact business customers, and maintain accurate documentation.

You will use NetSuite, Salesforce, Stripe, and Excel to track aging, negotiate payments, and ensure compliant AR operations while upholding strong customer relationships.

Formación

• 4+ years in B2B collections, AR, or customer account management; 6+ years preferred.
• High school diploma required; higher degrees preferred.
• Strong verbal and written communication with clients.
• Proficient in Microsoft Office; Excel skills emphasized.
• Detail-oriented with solid documentation and data accuracy.
• Ability to analyze invoices, statements, and payment histories.

Responsabilidades

• Execute collections outreach to business customers via phone, email, and written messages.
• Review histories, contracts, POs, and billing to determine collection strategies.
• Negotiate payments and structured plans within company guidelines.
• Investigate short pays, disputes, unapplied payments, and delays.
• Maintain detailed records of all interactions and actions.
• Monitor aging reports and prioritize follow-ups for timely resolution.
• Collaborate with Billing, Customer Support, Sales, and Finance to resolve discrepancies.
• Use NetSuite, Salesforce, Stripe, and Excel for AR operations and reporting.

Conocimientos

B2B collections

Accounts receivable

Communication skills

Attention to detail

Time management

Microsoft Excel

Educación

High school diploma

Associate degree

Bachelor's degree

Herramientas

NetSuite

Salesforce

Stripe

Microsoft Excel

Descripción del empleo

iSupport Worldwide in Metro Manila, Pasig is seeking a Collection Specialist who collaborates across Finance, Sales, and Customer Success to move aging receivables toward resolution. You will monitor accounts, contact business customers, and maintain accurate documentation.

You will use NetSuite, Salesforce, Stripe, and Excel to track aging, negotiate payments, and ensure compliant AR operations while upholding strong customer relationships.