B2B Collections Associate

Hammerjack Pty Ltd; Taguig; On-site; PHP 2,009,000 - 4,018,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Collection Associate – B2B Accounts Receivable. The role focuses on managing customer portfolios, driving timely collections, and maintaining strong customer relationships to support healthy cash flow.

Flexible to work US shifts to support a global portfolio. Requires 2–5 years in AR/B2B collections and a Bachelor's degree in Commerce/Finance/Accounting, with CEFR C1 English proficiency.

Qualifications

• Experience in Accounts Receivable and B2B collections in a shared services environment.
• Strong understanding of AR aging and promise-to-pay management.
• Experience with ERP systems (NetSuite, SAP, Oracle) and AR tools.
• Excellent verbal and written English (CEFR C1)
• Attention to detail and stakeholder management skills.

Responsibilities

• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections via calls and emails and follow-up on payment commitments.
• Coordinate with Billing, Sales and Cash Application teams to resolve delays.
• Maintain accurate collection notes and interaction history.
• Support AP portal activities, vendor setup requirements, and PO-related issues.
• Escalate critical accounts per governance processes.
• Meet productivity and SLA requirements while delivering good customer experience.

Skills

B2B collections

AR aging

dunning management

vendor/customer communications

MS Office proficiency

Education

Bachelor's degree (Commerce / Finance / Accounting)

Tools

NetSuite

SAP

Oracle

AR tools

Job description

Collection Associate – B2B Accounts Receivable

Experience: 2–5 years

Industry: B2B / SaaS / Technology / Shared Services

Education: Bachelor's degree (Commerce / Finance / Accounting)

Language: English

Role Summary

Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support global portfolio.

Key Responsibilities

• Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred
• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections through calls and emails and follow-up on payment commitments.
• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
• Maintain accurate collection notes, customer correspondence and account status.
• Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
• Escalate critical accounts and disputes as per defined governance processes.
• Meet productivity, quality and SLA requirements while ensuring a positive customer experience.

Required Skills

• Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.
• Good understanding of AR aging, dunning processes and promise-to-pay management.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
• Strong analytical skills, attention to detail and proficiency in MS office required.
• Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.