B2B Collections Analyst — Negotiation & Recovery (Mid/Night)

Hammerjack Pty Ltd; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Collections Officer to manage B2B debt collection. You will contact clients by phone and email to discuss outstanding issues and document all interactions.

You will apply defined processes and case histories to determine next steps and safeguard relationships with clients. You will record communications in the Oracle Advanced Collections system, investigate unallocated cash, and negotiate settlements while meeting SLAs and targets.

Qualifications

• Experience in B2B Collections / Credit Control environment.
• Experience communicating with English-speaking clients.
• Strong fluency in written and spoken English.
• Excellent professional communication and presentation skills.
• Strong customer service with multi-channel communication (phone, email).
• Ability to work under pressure and meet changing deadlines and targets.
• Adaptable and quick learner of new processes and concepts.
• Ability to analyze financial data to identify root causes and actions.

Responsibilities

• Contact clients to discuss outstanding debt using phone and email.
• Decide on next steps based on processes, case history and judgement.
• Record communications in Oracle Advanced Collections system.
• Investigate and resolve unallocated cash.
• Negotiate payments and solutions addressing client concerns.
• Maintain stakeholder relationships with internal/external clients.

Skills

MS Excel

Strong English communication

Professional articulation

Job description

Hammerjack Pty Ltd in the Philippines is seeking a Collections Officer to manage B2B debt collection. You will contact clients by phone and email to discuss outstanding issues and document all interactions.

You will apply defined processes and case histories to determine next steps and safeguard relationships with clients. You will record communications in the Oracle Advanced Collections system, investigate unallocated cash, and negotiate settlements while meeting SLAs and targets.