Global Credit & Collections Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 480,000 - 760,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Credit and Collections Specialist to monitor customer accounts, manage aging reports, process payments, and support collection activities in line with company policies. The role involves collaboration with the U.S.

team to resolve payment issues and may expand to inventory control and billing as processes evolve. The ideal candidate will have a Bachelor's degree and 1–2 years in credit/collections, strong English communication, and proven

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 1–2 years in credit and collections or related field.
• Stable employment history.

Responsibilities

• Monitor aging reports to identify overdue accounts.
• Handle inquiries and assist with payment and billing concerns.
• Collaborate with U.S. Credit Department to resolve payments.
• Maintain accurate records of collection activities.
• Process payments securely and accurately.
• Prepare payment research requests.
• Handle refund requests with proper documentation.
• Approve credit releases from hold queue per policy.
• Forward legal and debt recovery documentation to authorities.
• Maintain confidentiality of sensitive financial information.

Skills

Microsoft Office

Collections systems

Customer service

Negotiation

Account management

English communication

Data analysis

Education

Bachelor's degree

Job description

Hammerjack Pty Ltd in the Philippines is seeking a Credit and Collections Specialist to monitor customer accounts, manage aging reports, process payments, and support collection activities in line with company policies. The role involves collaboration with the U.S.

team to resolve payment issues and may expand to inventory control and billing as processes evolve. The ideal candidate will have a Bachelor's degree and 1–2 years in credit/collections, strong English communication, and proven