Office Manager & Customer Service Coordinator

iSupport Worldwide; Metro Manila; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Annual fitness challenge up to 70000 1

Free upskilling academy

State-of-the-art facilities

Sleeping quarters

Job summary

iSupport Worldwide is seeking an organized Office Manager to oversee customer service and administrative tasks in our Metro Manila team. You will coordinate orders, manage ERP entries, and liaise with production and logistics to ensure smooth operations.

Candidates should have 2–5 years in related roles, strong communication, and proficiency with Plex, EDI/SPS Commerce, and Microsoft Office. This role offers growth in a collaborative, small-company environment.

Qualifications

• 2–5 years in office management or admin roles.
• Experience in food manufacturing, CPG, or logistics is a plus.
• Proficient with ERP systems and multiple portals.
• Strong verbal and written communication.
• Detail-oriented and multitasking.

Responsibilities

• Oversee customer service & order management.
• Enter orders into Plex ERP accurately.
• Confirm orders, quantities, and delivery details.
• Communicate with production on quantities.
• Prepare fulfillment and shipment paperwork.
• Coordinate PO pickups and deliveries.
• Handle customer inquiries via phone and email.
• Input updates in EDI/SPS Commerce and portals.
• Invoice customers in Plex and EDI.
• Ship orders from HPP facility.
• Other duties as assigned.

Skills

Office management

Customer service

ERP systems

Communication skills

Multitasking

Tools

Plex

EDI/SPS Commerce

Microsoft Office

Job description

Key Responsibilities

• Customer Service & Order Management
  • Receive purchase orders from grocery retail customers via email or online portals
  • Accurately enter all order information into the company ERP system, Plex.
  • Confirm orders, quantities, and delivery details with customers.
  • Communicate with production to verify actual quantities produced.
  • Prepare and send fulfillment and shipment reports and paperwork to customers.
  • Schedule customer purchase order pickups and deliveries.
  • Act as the primary contact for customer inquiries and order updates.
  • Input customer purchase order updates in EDI/SPS Commerce and customer portals.
  • Invoice customers in Plex and EDI/SPS Commerce.
  • Shipping of orders from HPP toll processing facility.
  • Tote to tote receivingof HPP'd product at G.O.F
  • Communications with HPP facilities, projected orders and actual counts.
  • Answer end consumer complaints and questions via phone and email.
  • Own ordering from Uline, Amazon, office supplies
• Office & Administrative Management
  • Ensure the company and employees have the tools, supplies, and resources needed for daily operations.
  • Manage general office organization, supplies, and vendor relationships.
  • Support internal communication between production, logistics, and management teams.
  • Assist with scheduling, reporting, and other administrative tasks as needed.
• Cross-Functional Support
  • Collaborate with operations, supply chain, and finance teams to maintain order accuracy and performance metrics.
  • Help identify process improvements to enhance efficiency and customer satisfaction.
  • Contribute to other projects or areas where help is needed — wearing “many hats” to support the company’s success.
• Other duties assigned

Requirements

• 2–5 years in office management, customer service, or administrative roles (preferably in food manufacturing, CPG, or logistics).
• Proficient with ERP systems and comfortable navigating multiple online portals and software tools (Microsoft Office, Plex, EDI/SPS Commerce etc.).
• Strong verbal and written communication skills; professional and clear with customers and colleagues.
• Detail-oriented, proactive, and able to manage multiple priorities efficiently.
• A collaborative team player who acts for the good of the company as a whole.
• Comfortable in a small-company environment where responsibilities may shift day to day.

Benefits

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room