EDI Specialist

iSupport Worldwide

Metro Manila

Remote

PHP 391,000 - 614,000

Full time

5 days ago

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Benefits offered by this job

Above-industry salary

HMO & life insurance from day 1

Learning & development courses

Dynamic company events

Promotions opportunities

Free meals & snacks

Job summary

iSupport Worldwide is seeking an experienced EDI Specialist to manage daily EDI operations, monitor transactions, troubleshoot errors, and coordinate with trading partners. The role requires setup support for EDI processes and collaboration with SPS Commerce and ERP systems to resolve integration issues.

You will maintain technical documentation and provide operational support across multiple systems in a fast-paced environment, working US night shift hours from Home-based location in the

Qualifications

Bachelor's degree in Information Technology, Computer Science, Business Information Systems or related field preferred.
At least 2 years of experience in EDI support or related functions; 3–5 years preferred.
Hands-on experience with EDI transaction sets (850, 855, 856, 810).
Experience using SPS Commerce and ERP systems in an operational context.
Strong troubleshooting and documentation abilities.

Responsibilities

Monitor and manage daily EDI transactions to ensure uninterrupted operations.
Identify, troubleshoot, and resolve EDI errors, failures, and transaction issues promptly.
Collaborate with trading partners to maintain accurate electronic data exchange.
Assist in setup, configuration, and ongoing support of EDI processes and workflows.
Work with SPS Commerce, EDI platforms, and ERP systems to resolve integration issues.
Create, update, and maintain technical documentation for EDI processes.
Provide additional EDI and operational support as needed.

Skills

EDI transactions monitoring

Troubleshooting EDI

Collaboration with trading partners

Documentation skills

Communication skills

SPS Commerce

ERP systems

Education

Bachelor's degree in Information Technology, Computer Science, Business Information Systems

Tools

SPS Commerce platform

EDI platforms

ERP systems integration

Job description

Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (Work From Home )

What is your mission?

We are looking for an experienced EDI Specialist to support and manage daily Electronic Data Interchange (EDI) operations, ensuring seamless data exchange between trading partners, EDI platforms, and Enterprise Resource Planning systems. The role is responsible for monitoring EDI transactions, troubleshooting EDI errors and failures, coordinating with trading partners, supporting EDI setup and configuration, and collaborating with SPS Commerce and Enterprise Resource Planning systems to resolve integration issues. The ideal candidate will maintain accurate documentation, provide operational support, and help ensure efficient electronic business transactions across multiple systems while working in a fast-paced environment.

You will provide the best service to our partner brands by performing these tasks:

Monitor and manage daily Electronic Data Interchange (EDI) transactions to ensure uninterrupted business operations.
Identify, troubleshoot, and resolve EDI errors, failures, and transaction issues in a timely manner.
Collaborate with trading partners to maintain accurate and efficient electronic data exchange.
Assist in the setup, configuration, and ongoing support of EDI processes and workflows.
Work closely with SPS Commerce, EDI platforms, and Enterprise Resource Planning systems to investigate and resolve integration-related issues.
Create, update, and maintain technical documentation and communicate EDI-related updates to internal stakeholders.
Provide additional EDI and operational support as required.

Who are we looking for?

Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field is preferred.
At least 2 years of experience in Electronic Data Interchange (EDI) support, administration, or related functions; 3 to 5 years of experience is highly preferred.
Hands-on experience working with EDI transaction sets, including 850 Purchase Orders, 855 Purchase Order Acknowledgments, 856 Advance Ship Notices, and 810 Invoices.
Experience using EDI platforms, preferably SPS Commerce, and working with Enterprise Resource Planning systems.
Proven ability to troubleshoot and resolve EDI transaction and integration issues.
Strong verbal and written communication skills with experience coordinating with trading partners and internal stakeholders.
Excellent documentation skills with strong attention to detail and organizational abilities.
Ability to work US Working Hours / Night Shift schedule.