AYATA IT / Platform Support Specialist

Capital Contracts and Technology Solutions; Metro Manila; On-site; PHP 400,000 - 700,000; Full time

Job summary

Capital Contracts and Technology Solutions seeks a dedicated IT support specialist to assist AYATA platform users. You will handle login, access, navigation, and reporting questions while maintaining logs, tickets, and user feedback.

Collaboration with product and development teams is essential to resolve issues and improve the user experience. The role includes onboarding new users, conducting basic training sessions, and following platform deadlines and known issues to ensure reliable

Qualifications

• 3+ years in IT support, application support, SaaS customer success, or product support.
• Comfort with web-based platforms, SharePoint, and modern project tooling.
• Strong service mindset and ability to explain workflows clearly.

Responsibilities

• Provide user support for AYATA platform including login, access, navigation, and reporting questions.
• Maintain issue logs, tickets, user feedback, and resolution records.
• Coordinate technical issues with AYATA product and development support.
• Support user onboarding, training sessions, and platform walkthroughs.
• Track platform deadlines, releases, and known issues.
• Help keep AYATA workflows reliable, well-used, and well-understood.

Skills

Platform support

Ticket management

User onboarding

Clear communication

Product/dev coordination

Structured workflows

Tools

SharePoint

Project tooling

Job description

Role purpose

Provide user support for the AYATA platform, including user access support, issue logging, workflow assistance, basic troubleshooting, training support, and coordination with product/development teams.

Key responsibilities

• Support AYATA users with login, access, navigation, workflow, form, register, dashboard, and reporting questions.
• Maintain issue logs, support tickets, user feedback, recurring issue lists, and resolution records.
• Coordinate technical issues with AYATA product and development support.
• Support user onboarding, basic training sessions, and platform walkthroughs.
• Track platform-related deadlines, releases, and known issues.
• Help keep AYATA workflows reliable, well-used, and well-understood.

Required Experience

• 3+ years in IT support, application support, SaaS customer success, or product support.
• Comfort with web-based platforms, SharePoint, and modern project tooling.
• Strong service mindset and ability to explain workflows clearly.

Key skills

• Application / platform support
• Issue logging and ticket management
• User onboarding and basic training
• Clear, patient communication
• Coordination with product / dev teams
• Comfort with structured workflows