SaaS Platform Support Specialist - Onboarding

Capital Contracts and Technology Solutions; Metro Manila; On-site; PHP 400,000 - 700,000; Full time

Job summary

Capital Contracts and Technology Solutions seeks a dedicated IT support specialist to assist AYATA platform users. You will handle login, access, navigation, and reporting questions while maintaining logs, tickets, and user feedback.

Collaboration with product and development teams is essential to resolve issues and improve the user experience. The role includes onboarding new users, conducting basic training sessions, and following platform deadlines and known issues to ensure reliable

Qualifications

• 3+ years in IT support, application support, SaaS customer success, or product support.
• Comfort with web-based platforms, SharePoint, and modern project tooling.
• Strong service mindset and ability to explain workflows clearly.

Responsibilities

• Provide user support for AYATA platform including login, access, navigation, and reporting questions.
• Maintain issue logs, tickets, user feedback, and resolution records.
• Coordinate technical issues with AYATA product and development support.
• Support user onboarding, training sessions, and platform walkthroughs.
• Track platform deadlines, releases, and known issues.
• Help keep AYATA workflows reliable, well-used, and well-understood.

Skills

Platform support

Ticket management

User onboarding

Clear communication

Product/dev coordination

Structured workflows

Tools

SharePoint

Project tooling

Job description

Capital Contracts and Technology Solutions seeks a dedicated IT support specialist to assist AYATA platform users. You will handle login, access, navigation, and reporting questions while maintaining logs, tickets, and user feedback.

Collaboration with product and development teams is essential to resolve issues and improve the user experience. The role includes onboarding new users, conducting basic training sessions, and following platform deadlines and known issues to ensure reliable