AV Support Analyst: Video Conferencing & Digital Signage

Cardinal Health; Taguig; On-site; PHP 300,000 - 520,000; Full time

Job summary

Cardinal Health in Manila seeks an AV Technology Support specialist to manage service requests, support conferencing equipment, and administer Digital Signage.

You will design, configure digital signage players, maintain room operations, and lead decommissioning projects while delivering excellent customer service.

Bachelor's degree preferred; 2-4 years of AV experience required; onsite role in Taguig, Philippines.

Qualifications

• 2-4 years of AV technology support experience.
• Experience supporting video conferencing equipment (Poly/Crestron/Biamp/Shure/etc).
• Bachelor's degree in related field or equivalent work experience.
• Familiarity with Zoom and Microsoft Teams.

Responsibilities

• Manage and troubleshoot service requests via Service Now, Email, IM, On Call #.
• Ensure upkeep and operation of conference rooms via endpoint management tools.
• Act as a SME and administrator for Digital Signage.
• Design, purchase, configure Digital Signage Players.
• Update and maintain training documentation and host trainings.
• Lead and manage decommissioning projects.
• Provide support in-person, by phone, or remotely.
• Demonstrate interpersonal skills to deliver exceptional customer service.

Skills

AV technology support

Video conferencing support

Zoom/Teams familiarity

Education

Bachelor's degree or equivalent

Job description

Cardinal Health in Manila seeks an AV Technology Support specialist to manage service requests, support conferencing equipment, and administer Digital Signage.

You will design, configure digital signage players, maintain room operations, and lead decommissioning projects while delivering excellent customer service.

Bachelor's degree preferred; 2-4 years of AV experience required; onsite role in Taguig, Philippines.