Sr. Analyst Audio Visual

Cardinal Health; Taguig; On-site; PHP 300,000 - 520,000; Full time

Job summary

Cardinal Health in Manila seeks an AV Technology Support specialist to manage service requests, support conferencing equipment, and administer Digital Signage.

You will design, configure digital signage players, maintain room operations, and lead decommissioning projects while delivering excellent customer service.

Bachelor's degree preferred; 2-4 years of AV experience required; onsite role in Taguig, Philippines.

Qualifications

• 2-4 years of AV technology support experience.
• Experience supporting video conferencing equipment (Poly/Crestron/Biamp/Shure/etc).
• Bachelor's degree in related field or equivalent work experience.
• Familiarity with Zoom and Microsoft Teams.

Responsibilities

• Manage and troubleshoot service requests via Service Now, Email, IM, On Call #.
• Ensure upkeep and operation of conference rooms via endpoint management tools.
• Act as a SME and administrator for Digital Signage.
• Design, purchase, configure Digital Signage Players.
• Update and maintain training documentation and host trainings.
• Lead and manage decommissioning projects.
• Provide support in-person, by phone, or remotely.
• Demonstrate interpersonal skills to deliver exceptional customer service.

Skills

AV technology support

Video conferencing support

Zoom/Teams familiarity

Education

Bachelor's degree or equivalent

Job description

What Software & Information Platforms contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities.

Responsibilities

• Manage and maintain service requests (Service Now/Email/IM/On Call #) and effectively troubleshoot issues in a timely fashion
• Ensure the upkeep and operation of all conference rooms via endpoint management tools, as well as physically performing room checks throughout the week
• Act as a subject matter expert and administrator for Digital Signage
• Design, purchase, configure Digital Signage Players
• Update and maintain training documentation and host trainings
• Lead and manage decommissioning projects
• Provide support via in-person, phone, or remote methods.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.

Qualifications

• 2-4 years of experience (AV Technology Support), required
• Bachelor's degree in related field, or equivalent work experience, preferred
• Experience supporting video conferencing equipment (Poly/Crestron/Biamp/Shure/etc), required
• Understanding of how Zoom and Teams platforms function, preferred.

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.