Sr. Analyst Audio Visual

Cardinal Health, Inc.; Taguig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Cardinal Health, Inc. seeks an AV Technology Support specialist to manage and troubleshoot service requests and support video conferencing tools across the organization. You will maintain conference room operations, act as the Digital Signage SME, and design/ configure signage players while updating training materials.

Strong customer service and cross-functional collaboration are essential. The role requires 2–4 years in AV tech support with a related bachelor's degree (or equivalent).

Qualifications

• 2-4 years of experience in AV technology support.
• Bachelor's degree in related field or equivalent work experience preferred.
• Experience supporting video conferencing equipment (Poly/Crestron/Biamp/Shure, etc.) required.
• Understanding of how Zoom and Teams platforms function preferred.

Responsibilities

• Manage and troubleshoot service requests and incidents in a timely fashion.
• Maintain operation of conference rooms via endpoint management tools and routine checks.
• Serve as subject matter expert and administrator for Digital Signage.
• Design, purchase, and configure Digital Signage players.
• Update training documentation and host trainings.
• Lead and manage decommissioning projects.
• Provide support in-person, by phone, or remotely.
• Demonstrate interpersonal skills to deliver quality customer service.

Skills

AV technology support

Interpersonal skills

Customer service

Education

Bachelor's degree in related field

Tools

Video conferencing equipment

Zoom

Teams

Job description

What Software & Information Platforms contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities.

Responsibilities

• Manage and maintain service requests (Service Now/Email/IM/On Call #) and effectively troubleshoot issues in a timely fashion
• Ensure the upkeep and operation of all conference rooms via endpoint management tools, as well as physically performing room checks throughout the week
• Act as a subject matter expert and administrator for Digital Signage
• Design, purchase, configure Digital Signage Players
• Update and maintain training documentation and host trainings
• Lead and manage decommissioning projects
• Provide support via in-person, phone, or remote methods.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.

Qualifications

• 2-4 years of experience (AV Technology Support), required
• Bachelor's degree in related field, or equivalent work experience, preferred
• Experience supporting video conferencing equipment (Poly/Crestron/Biamp/Shure/etc), required
• Understanding of how Zoom and Teams platforms function, preferred.

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.