Automotive Warranty Claims Specialist | Growth Role

MVP Asia Pacific Inc.; Mabalacat; On-site; PHP 201,000 - 335,000; Full time

Job summary

MVP Asia Pacific Inc. in the Clark Freeport Zone, Pampanga, Philippines, is seeking a Warranty Clerk to manage warranty claims and related documentation. You will review orders, ensure compliance with manufacturer policies, and track submissions to resolution.

This role demands accuracy, attention to detail, and reliable communication with service teams and manufacturers. The ideal candidate has a Bachelor's degree or relevant training and understands automotive service workflows.

Qualifications

• Bachelor's Degree and/or training; or equivalent combination of education and experience.
• Understanding of automotive service, repair orders and dealership operations.
• Previous warranty administration or automotive dealership service department experience is a plus.
• Strong attention to detail and data-entry accuracy.
• Strong organisational skills and good time management.
• Ability to manage competing deadlines effectively.
• A commitment to continuous improvement.
• Strong communication skills, both written and verbal.

Responsibilities

• Prepare, submit and track manufacturer warranty claims.
• Review repair orders, technician notes, diagnostic results and supporting documentation for accuracy.
• Ensure claims comply with manufacturer policies, procedures and submission deadlines.
• Follow up outstanding, rejected or returned claims and resolve discrepancies.
• Maintain accurate warranty records and supporting documentation.
• Identify recurring claim issues and advise service teams on documentation requirements.
• Assist with manufacturer warranty audits and provide requested documentation.
• Support efficient communication between the service department, manufacturers and customers.

Skills

Warranty administration

Data entry

Attention to detail

Time management

Communication skills

Document handling

Organization

Problem solving

Customer service

Education

Bachelor's degree or equivalent

Job description

MVP Asia Pacific Inc. in the Clark Freeport Zone, Pampanga, Philippines, is seeking a Warranty Clerk to manage warranty claims and related documentation. You will review orders, ensure compliance with manufacturer policies, and track submissions to resolution.

This role demands accuracy, attention to detail, and reliable communication with service teams and manufacturers. The ideal candidate has a Bachelor's degree or relevant training and understands automotive service workflows.