Audio Tech Support Specialist

Metacom Careers; Muntinlupa; On-site; PHP 201,000 - 312,000; Full time

Job summary

Metacom Careers is seeking an Audio Technical Support Representative to join our BPO team in Metro Manila. You will assist customers with audio-related issues, troubleshoot devices, and provide clear, professional solutions to ensure high customer satisfaction.

The role emphasizes technology, audio products, and customer service, with training provided to help you understand products, systems, and troubleshooting processes.

Qualifications

• Senior High School graduate required.
• Strong verbal and written communication skills.
• Basic computer knowledge and ability to use multiple applications.
• Willingness to learn audio technology and troubleshooting procedures.

Responsibilities

• Assist customers with audio-related technical concerns and product inquiries.
• Troubleshoot audio devices, connections, settings, and functionality.
• Guide customers step-by-step in resolving technical problems.
• Provide accurate and easy-to-understand technical information.
• Document customer concerns, troubleshooting steps, and resolutions.
• Escalate complex or unresolved technical issues to the appropriate team.
• Maintain a professional, helpful, and customer-focused approach throughout every interaction.
• Follow company policies, technical procedures, and quality standards.
• Meet assigned performance, productivity, and customer satisfaction goals.

Skills

Communication skills

Customer service

Troubleshooting

Basic computer skills

Patience

Education

Senior High School Graduate

Tools

Headphones

Bluetooth devices

Job description

Metacom Careers is seeking an Audio Technical Support Representative to join our BPO team in Metro Manila. You will assist customers with audio-related issues, troubleshoot devices, and provide clear, professional solutions to ensure high customer satisfaction.

The role emphasizes technology, audio products, and customer service, with training provided to help you understand products, systems, and troubleshooting processes.