Onsite Audio Tech Support Specialist

Metacom Careers; Muntinlupa; On-site; PHP 203,000 - 243,000; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Job training

Professional development

Job summary

Metacom Careers is hiring an Audio Technology Account Specialist to assist customers with inquiries and basic troubleshooting for audio products and services, delivering professional support. This on-site position in Muntinlupa requires strong communication, a customer-first attitude, and the ability to document interactions accurately while following company policies.

Salary is up to ₱20,000 per month with performance incentives; excellent training and development opportunities are provided to

Qualifications

• Senior High School Graduate or Old High School Graduate.
• Undergrad High School applicants will not be accepted.
• Customer service or BPO experience is an advantage but may not be required.
• Good communication and customer service skills.
• Willing to work onsite.
• Willing to work in a voice/customer service environment.

Responsibilities

• Handle customer inquiries regarding audio technology products and services.
• Assist customers with product-related concerns and basic troubleshooting.
• Provide clear and accurate information to customers.
• Resolve customer concerns while maintaining a positive customer experience.
• Document customer interactions and transactions accurately.
• Follow company policies, procedures, and quality standards.
• Meet assigned customer service and performance metrics.

Skills

Customer service

Communication skills

Troubleshooting

Education

Senior High School diploma

Job description

Metacom Careers is hiring an Audio Technology Account Specialist to assist customers with inquiries and basic troubleshooting for audio products and services, delivering professional support. This on-site position in Muntinlupa requires strong communication, a customer-first attitude, and the ability to document interactions accurately while following company policies.

Salary is up to ₱20,000 per month with performance incentives; excellent training and development opportunities are provided to