AU Sales Support Officer

ESC Corporation; Pasig; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Allowances and benefits

Supportive and dynamic work环境

Australian business hours (Mon-Fri)

Job summary

ESC Corporation in Ortigas, Philippines, is seeking a Sales Support Officer for our Australian fintech team. You will be the first contact for inbound calls, onboard new clients, and ensure smooth service for introducers.

You will coordinate with customer service, settlements, and credit teams, handle broker accreditations, and prepare monthly sales reports using Excel. This full-time onsite role offers a competitive salary and benefits.

Qualifications

• Clear English communication is essential for front-line support.
• Strong attention to data accuracy and detail.
• Proficient use of MS Office/Excel for reporting tasks.

Responsibilities

• Serve as the first point of contact for inbound calls to the general sales line.
• Keep introducers informed with timely updates on deal status via phone and email.
• Proactively request missing information from introducers to ensure smooth processing.
• Collaborate with customer service, settlements, and credit teams for accurate deal processing.
• Handle profiling and processing of new broker accreditations promptly and accurately.
• Prepare and maintain monthly sales reporting using Excel and internal systems.
• Manage general sales administration tasks to support the sales function.

Skills

Confident spoken and written English

Detail-oriented

Excel

Conflict resolution

Independent worker

Negotiation skills

Tools

MS Office

Excel

Job description

Overview:

We have a new opportunity for an outgoing and proactive Sales Support Officer with our growing Australian Fintech team. In this role you'll play a crucial role in delivering exceptional front-end service to our valued clients and partners. As an integral part of our originations team, you'll be at the forefront of onboarding new clients and ensuring seamless service for existing introducers. If you're ready to make a meaningful impact and thrive in a dynamic environment, we’re keen to speak with you!

Key Responsibilities:

• Serve as the first point of contact for inbound calls to the general sales line, providing prompt and professional assistance.
• Keep introducers informed with timely updates on deal status through phone and email communications.
• Proactively request any missing information from introducers, ensuring smooth processing of deals.
• Collaborate closely with customer service, settlements, and credit teams to ensure accuracy and efficiency in deal processing.
• Handle the profiling and processing of new broker accreditations promptly and accurately.
• Prepare and maintain monthly sales reporting using Excel and our internal systems.
• Manage general sales administration tasks to support the overall sales function effectively.

Skills and Competencies:

• Confident spoken and written English.
• Strong attention to detail and data accuracy.
• Proficiency in MS Office suite, particularly Excel.
• Capable of handling objections and conflicts with diplomacy and achieving satisfactory resolutions.
• Demonstrated ability to work independently and maintain high levels of energy and passion.
• Good negotiation skills coupled with a commitment to delivering on promises.

We’re Offering:

• Competitive salary depending on experience.
• Attractive allowances and benefits.
• A supportive and dynamic work environment.
• Australian business hours schedule (morning/day shift), Monday to Friday
• Please note: This is a full-time onsite role based in Ortigas. (location - Robinsons Equitable Tower, ADB Avenue)

About Our Client:

Our client is an innovative Australian fintech providing business lending services to SME businesses throughout Australia. Established in 2015, and led by a very experienced management team, our client offers finance for asset purchase, motor vehicles, business equipment and insurance premium funding.