AU Operations Lead — Sydney Hours, High-Impact

Locad; Makati; Sur place; PHP 600 000 - 900 000; Plein temps

Résumé du poste

Locad in Makati is hiring an AU Operations Executive to be the day-to-day link between our Manila team and Australia's warehouse partner. You will monitor SLAs, resolve issues early, and ensure clients and customers receive expected service.

You’ll operate on Sydney hours from our Makati office, enjoying visibility into a key growth market and ownership of AU operations performance. You will coordinate with the AU partner, monitor fulfillment metrics, and work with CS teams to keep customers

Qualifications

• 1–3 years of experience in operations, logistics, or a coordination-heavy role.
• Comfortable working Sydney hours from Manila; this is a firm requirement.
• Strong communicator with warehouse partners and internal CS teams.
• Detail-oriented with a bias for follow-through; can read reports and spot trends.
• Experience in e-commerce, 3PL, or logistics is a plus.
• Proficient with spreadsheets and ticketing systems.

Responsabilités

• Coordinate daily with our Australia-based warehouse partner on inbound, outbound, and inventory operations.
• Monitor SLA performance across fulfillment, delivery, and returns, and flag risks before escalation.
• Work with the CS team to resolve order and shipment issues with timely updates.
• Track and report on operational metrics for the AU market.
• Escalate warehouse or carrier issues and follow through to resolution.
• Document processes, exceptions, and recurring issues for continuous improvement.
• Support ad hoc projects related to AU operations as the business scales.

Connaissances

Operations coordination

SLA monitoring

Cross-functional communication

Data analysis

Outils

Spreadsheets

Ticketing systems

Description du poste

Locad in Makati is hiring an AU Operations Executive to be the day-to-day link between our Manila team and Australia's warehouse partner. You will monitor SLAs, resolve issues early, and ensure clients and customers receive expected service.

You’ll operate on Sydney hours from our Makati office, enjoying visibility into a key growth market and ownership of AU operations performance. You will coordinate with the AU partner, monitor fulfillment metrics, and work with CS teams to keep customers