Sales Operations Manager (AU Retail) - Makati

Probe CX; Makati; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Probe CX in Makati is seeking a Sales Operations Manager to lead day-to-day sales performance for a newly launched AU Retail account. You will oversee team productivity, client relationships, and operational execution while building scalable sales processes.

The ideal candidate has strong experience in B2B sales and account management, with a proven ability to lead teams, drive revenue, and use data to improve outcomes in a fast-paced BPO environment.

Qualifications

• Bachelor’s degree in Business, Management, Marketing, or a related field preferred.
• 2-3 years of experience in sales operations, B2B sales, account management, or related leadership roles.
• Proven experience managing sales teams and achieving sales targets/KPIs.
• Strong B2B sales and account management experience is highly preferred.
• Experience in the BPO/contact center industry is preferred.
• Experience supporting a new account or business launch is an advantage.
• Strong understanding of sales performance metrics, pipeline management, forecasting, and sales strategies.
• Excellent stakeholder and client management skills.

Responsibilities

• Lead the day-to-day sales operations of the AU Retail account and ensure achievement of sales, revenue, productivity, and service-level targets.
• Develop and execute sales strategies aligned with client and business objectives.
• Monitor sales performance, conversion, pipeline, productivity, and other key operational metrics.
• Identify performance gaps and implement action plans to improve sales results.
• Establish and maintain effective sales processes, workflows, and operating procedures for the new LOB.
• Partner with Training, Quality, Workforce Management, and other support functions to ensure operational readiness and sustained performance.
• Analyze sales data and provide regular performance reports, insights, and recommendations to internal and client stakeholders.
• Lead, coach, and develop Sales Team Leaders and/or sales representatives to achieve business targets.
• Establish clear performance expectations and ensure consistent execution of sales processes.
• Conduct regular performance reviews, coaching sessions, and business reviews.
• Identify capability gaps and work with support teams to develop appropriate training and coaching interventions.
• Promote a high-performance and customer-focused culture within the sales organization.
• Serve as a key point of contact for the AU client and build a strong working relationship with client stakeholders.
• Conduct regular business reviews and present operational performance, trends, challenges, and improvement plans.
• Understand client business requirements and translate them into actionable operational strategies.
• Proactively identify opportunities to improve the client experience, sales performance, and overall account health.
• Manage escalations and ensure timely resolution of operational and client concerns.
• Support the successful launch and stabilization of the new AU Retail LOB.
• Help define and implement sales processes, workflows, reporting structures, KPIs, and performance standards.
• Identify operational risks and recommend solutions before they impact business performance.
• Drive continuous improvement initiatives focused on sales effectiveness, productivity, customer experience, and cost efficiency.
• Collaborate with leadership and cross-functional teams to support business growth and scalability.

Skills

B2B sales

account management

sales operations

leadership

stakeholder management

Education

Bachelor’s degree in Business/Management/Marketing

Tools

CRM systems

Job description

Position Overview

The Sales Operations Manager will be responsible for leading and managing the sales operations of a newly launched AU Retail account. This role will oversee day-to-day sales performance, team productivity, client/account management, and operational execution while helping establish and continuously improve processes for the new Line of Business (LOB).

The ideal candidate has strong experience in B2B sales and account management, with a proven ability to lead sales teams, manage client relationships, drive revenue performance, and build effective sales processes in a fast-paced environment.

Key Responsibilities

Sales & Operational Leadership

• Lead the day-to-day sales operations of the AU Retail account and ensure achievement of sales, revenue, productivity, and service-level targets.

• Develop and execute sales strategies aligned with client and business objectives.

• Monitor sales performance, conversion, pipeline, productivity, and other key operational metrics.

• Identify performance gaps and implement action plans to improve sales results.

• Establish and maintain effective sales processes, workflows, and operating procedures for the new LOB.

• Partner with Training, Quality, Workforce Management, and other support functions to ensure operational readiness and sustained performance.

• Analyze sales data and provide regular performance reports, insights, and recommendations to internal and client stakeholders.

Team Leadership & Performance Management

• Lead, coach, and develop Sales Team Leaders and/or sales representatives to achieve business targets.

• Establish clear performance expectations and ensure consistent execution of sales processes.

• Conduct regular performance reviews, coaching sessions, and business reviews.

• Identify capability gaps and work with support teams to develop appropriate training and coaching interventions.

• Promote a high-performance and customer-focused culture within the sales organization.

Client & Account Management

• Serve as a key point of contact for the AU client and build a strong working relationship with client stakeholders.

• Conduct regular business reviews and present operational performance, trends, challenges, and improvement plans.

• Understand client business requirements and translate them into actionable operational strategies.

• Proactively identify opportunities to improve the client experience, sales performance, and overall account health.

• Manage escalations and ensure timely resolution of operational and client concerns.

New LOB Launch & Continuous Improvement

• Support the successful launch and stabilization of the new AU Retail LOB.

• Help define and implement sales processes, workflows, reporting structures, KPIs, and performance standards.

• Identify operational risks and recommend solutions before they impact business performance.

• Drive continuous improvement initiatives focused on sales effectiveness, productivity, customer experience, and cost efficiency.

• Collaborate with leadership and cross-functional teams to support business growth and scalability.

Qualifications

• Bachelor’s degree in Business, Management, Marketing, or a related field preferred.

• At least 2-3 years of experience in sales operations, B2B sales, account management, or related leadership roles.

• Proven experience managing sales teams and achieving sales targets/KPIs.

• Strong B2B sales and account management experience is highly preferred.

• Experience in the BPO/contact center industry is preferred.

• Experience supporting a new account, new LOB, or business launch is an advantage.

• Strong understanding of sales performance metrics, pipeline management, forecasting, and sales strategies.

• Excellent stakeholder and client management skills.