Mobile Tech Support Specialist (AU) — First-Call Resolution

Task-Wise Va Consultancy Inc.; Taguig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary and performance-based incentives

Comprehensive HMO coverage from day one

Collaborative culture that celebrates diversity and career growth

Job summary

A leading consultancy firm in Taguig seeks a Technical Support Specialist for mobile inquiries, primarily for an Australian audience. The role involves troubleshooting mobile hardware/software issues, managing customer accounts, and delivering high-quality service. Candidates should have 1-2 years of experience in technical support, excellent communication skills in English, and a passion for technology. A High School Diploma is required, with further education in IT as a plus. Enjoy a competitive salary and comprehensive benefits.

Qualifications

• At least 1–2 years of experience in a Technical Support or BPO role.
• Strong understanding of mobile operating systems and eSIM technology.
• Excellent English verbal and written communication skills.

Responsibilities

• Assist customers with mobile hardware and software issues.
• Provide friendly and empathetic customer service.
• Handle billing inquiries and service provisioning.

Skills

Technical Troubleshooting

Customer Advocacy

Communication

Tech Savvy

Education

High School Diploma

Associate or Bachelor’s degree in IT/Computer Science

Job description

A leading consultancy firm in Taguig seeks a Technical Support Specialist for mobile inquiries, primarily for an Australian audience. The role involves troubleshooting mobile hardware/software issues, managing customer accounts, and delivering high-quality service. Candidates should have 1-2 years of experience in technical support, excellent communication skills in English, and a passion for technology. A High School Diploma is required, with further education in IT as a plus. Enjoy a competitive salary and comprehensive benefits.