AU FMCG E-Commerce Operations Specialist

D2B; Philippines; On-site; PHP 18,000 - 20,000; Full time

Job summary

D2b in the Philippines is seeking an Operations Coordinator to join our team. You will report to the Head of Operations and collaborate with customer service, commercial teams, and warehouses to keep multi-region operations running smoothly.

The role covers Retail & Wholesale Operations and Warehouse & Inventory Management, with responsibilities from order entry and invoicing to KPI tracking and stock level control across markets. A strong Excel toolkit and Cin7/EDI experience are highly valued.

Qualifications

• Minimum 3 years of experience in an operations, supply chain, or logistics coordination role in FMCG/retail/eCommerce.
• Experience managing B2B or wholesale order workflows end-to-end: order entry, invoicing, fulfilment across channels.
• Experience managing inventory across multiple SKUs and markets with stock discrepancy risk mitigation.
• Experience coordinating with third-party warehouses/3PL partners for product setup and KPI tracking.
• Advanced Microsoft Excel proficiency including pivot tables, VLOOKUP/XLOOKUP, and data validation.
• Experience with Cin7 is a strong plus.
• Experience with EDI ordering is a strong plus.
• Excellent communication and stakeholder relationship management.
• Strong organizational ability and flexibility to reprioritize.
• Self-motivated, disciplined, and able to work solo or in a team.
• Commercial, results-driven mindset; comfortable at pace with attention to detail.
• Collaborative, can-do attitude.

Responsibilities

• Retail & Wholesale Operations: Check stock against incoming orders and flag gaps to internal teams.
• Own the end-to-end order confirmation workflow from entry to on-time delivery.
• Process and issue invoices against POs, meeting month-end deadlines.
• Assist in setting up logistics and systems for new wholesale partners.
• Maintain the Operations Handbook as processes evolve.
• Support Operations and Customer Service with ad hoc tasks and projects.
• Warehouse & Inventory Management: Liaise with warehouses for product setup, briefs, promotions, and activations.
• Track fulfilment against KPIs for online orders.
• Oversee stock levels across markets and top up to avoid stockouts.
• Coordinate product dispatches for influencers, samples, and PR.
• Manage work orders for new/existing SKUs and support lifecycle from launch to discontinuation.

Skills

3+ years in operations

B2B/wholesale workflow

Inventory management across SKUs

3PL coordination

Advanced Excel

Cin7 experience

EDI ordering experience

Strong communication

Organizational skills

Commercial mindset

Tools

Cin7

EDI platforms

Job description

D2b in the Philippines is seeking an Operations Coordinator to join our team. You will report to the Head of Operations and collaborate with customer service, commercial teams, and warehouses to keep multi-region operations running smoothly.

The role covers Retail & Wholesale Operations and Warehouse & Inventory Management, with responsibilities from order entry and invoicing to KPI tracking and stock level control across markets. A strong Excel toolkit and Cin7/EDI experience are highly valued.