AU Ecommerce Customer Care Pro (Hybrid, Pasig)

EnableSME, Inc.; Metro Manila; Hybrid; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Health insurance

Leave credits

Career advancement

Laptop provided

Office Pasig

Profit-sharing

Learning & development

Job summary

enablesGROUP in Ortigas, Pasig, PH is seeking a Customer Service Representative for the AU Account. The role offers hybrid work with three days onsite weekly (Mon, Tue, Thu) and a schedule from 6:00 AM to 3:00 PM.

You will handle inquiries, order management, issue resolution, and collaborate with logistics and marketing. The company emphasizes learning, AI tools, and career growth, with health insurance and laptop provided.

Qualifications

• Experience in customer service, especially in eCommerce.
• Strong communication and problem-solving skills.
• Proficient with CRM software and MS Office.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Process orders, returns, and exchanges accurately.
• Resolve issues, escalate complex cases as needed.
• Maintain up-to-date product and policy knowledge.
• Document interactions in CRM system.

Skills

Excellent verbal and written comms

Problem-solving

CRM software proficiency

Microsoft Office proficiency

Tools

CRM systems

Microsoft Office Suite

Job description

enablesGROUP in Ortigas, Pasig, PH is seeking a Customer Service Representative for the AU Account. The role offers hybrid work with three days onsite weekly (Mon, Tue, Thu) and a schedule from 6:00 AM to 3:00 PM.

You will handle inquiries, order management, issue resolution, and collaborate with logistics and marketing. The company emphasizes learning, AI tools, and career growth, with health insurance and laptop provided.