Asst. Front Office Manager

dusitD2 Davao; Tangob; On-site; PHP 300,000 - 420,000; Full time

Job summary

dusitD2 Davao is seeking a hotel professional to assist the Director of Rooms in managing daily operations and maintaining high occupancy. You will work closely with Sales and Banquet to coordinate tours, groups and conventions, while reviewing procedures and ensuring security and cleanliness across the property.

You will greet VIPs, support staff training, and handle guest complaints professionally. This role requires adherence to Rooms & Guest Services policies and the ability to perform

Qualifications

• Experience in hotel operations or rooms department.
• Strong guest service orientation and problem solving.
• Ability to train staff and implement company standards.

Responsibilities

• Assist the Director of Rooms in managing and supervising operations.
• Collaborate with Sales and Banquet to handle tours, groups, and conventions.
• Review and amend department systems and procedures.
• Greet and escort VIP guests professionally.
• Support training programs and staff development.
• Handle guest complaints professionally.
• Prepare required reports.
• Inspect all areas for cleanliness and security.
• Familiarity with Rooms & Guest Services policies and emergency procedures.
• Perform other duties as assigned by Director of Rooms.

Skills

Guest service

Communication

Team coordination

Job description

• To assist the Director of Rooms in managing and supervising the operations and maintaining the highest occupancy.




• Works closely with all departments, especially with Sales and Banquet, and ensures that tours, groups, conventions or cooperate clients are handled properly.




• Reviews, maintains and amends systems and procedures within the department.




• Assist in greeting and escorting important or very important guests (VIP).




• Support training programs and trains staff in accordance with company standards and policies.




• Handles guest complaints professionally.




• Prepares all reports as required.




• Inspects all areas of the operation for cleanliness and security.




• Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).




• Performs other duties as assigned by Director of Rooms.