Front Office Supervisor

SotoGrande Batangas Hotel; Bauan; On-site; PHP 260,000 - 360,000; Full time

Job summary

SotoGrande Batangas Hotel in Bauan, Batangas, seeks an attentive Front Office Coordinator to support the Front Office Manager in monitoring staff and enforcing policies, while handling guest concerns. You will read logbooks daily, balance AM/PM discrepancies, ensure VIP room blocking, update guest databases, and escalate high-balance accounts to management.

A thorough knowledge of the front office system and check-in/out procedures is essential.

Qualifications

• Read the logbook daily and take appropriate actions as deemed necessary.
• Check AM and PM discrepancy reports.
• Has a thorough knowledge of the front office system and the checking-in and out procedures.
• Check that room blocking for all arriving VIPs and groups is done beforehand.
• Update guest's database.
• Check the FO system and ensure that guests with high balances are reported to the Front Office Manager.

Job description

Assists the Front Office Manager in monitoring FO staff and ensuring that employees adhere to front office policies and procedures; manages guest complaints; takes appropriate actions when needed; and promptly submits reports to the FO manager.

Front Office Management and Guest Relations

• Read the logbook daily and take appropriate actions as deemed necessary.

• Check AM and PM discrepancy reports.

• Has a thorough knowledge of the front office system and the checking-in and out procedures.

• Check that room blocking for all arriving VIPs and groups is done beforehand.

• Update guest's database.

• Check the FO system and ensure that guests with high balances are reported to the Front Office Manager.