Associate Trainer Alabang Onsite

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Quarterly performance bonus

Career development opportunities

Fair work-life balance

HMO and Life Insurance for employee &

Job summary

TASQ Staffing Solutions is seeking an experienced trainer to lead training initiatives onsite in Alabang, with a focus on soft skills and technical support in a BPO environment.

The role requires 4+ years in BPO, including 2 years in training, and strong communication skills to engage learners and stakeholders effectively.

Qualifications

• Graduate with any 4-year degree.
• At least 4 years BPO work experience.
• 2 years of trainer experience in BPO/shared services.
• Excellent oral and written communication.

Responsibilities

• Training needs analysis and follow-up on floor to sustain learning and improve performance.
• Curriculum and course design end-to-end understanding.
• Content development with appropriate methodology.
• Course delivery using effective training techniques.
• Research methodology basics to carry out ethical and guided research; identify training needs accurately.

Skills

Training experience

Effective communication

Customer service

Technical support

Education

4-year degree

Tools

MS Word

Excel

PowerPoint

Job description

Job Description:

Work Setup:Onsite (Alabang)

Shift:Shifting Schedules

Responsibilities:

• Training Needs Analysis:Ability to extend follow- up support on the floor to sustain learning and improve performance.
• Curriculum and Course Design:Demonstrates end to end understanding of course design methodologies.
• Content Development:Demonstrates end to end understanding of content development and maintains appropriate methodology.
• Course Delivery:Possesses effective delivery/training techniques and methods.
• Research Methodology:Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.Ability to identify training needs accurately.

Required Skills:

• CS and Tech Domain:Training experience in effective communication, customer service, technical support, and culture
• Technology Functional Knowledge:Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
• High Impact Communication:Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example
• Analytical Ability:Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions /alternatives, keeping in mind the various stake holders
• Profile Screening Criteria /Checks:Screening according to skills defined above -At least 3 years of training experience in soft skills and customer service.

Requirements:

• Graduate of any 4-year course.
• At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.
• Preferably with background or knowledge in Tech Support.
• Excellent oral and written communication.

• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.