Associate Sales Applications Engineer

Private Advertiser; Santo Tomas; On-site; PHP 420,000 - 660,000; Full time

Job summary

Private Advertiser is seeking an Associate Sales Applications Engineer in Santo Tomas, Batangas. The role involves providing technical sales support, quotations, order coordination, and customer service to drive revenue growth and strong relationships.

You will explain complex products to both technical and non-technical audiences, coordinate with customers, engineering, and internal teams, and manage CRM data, quotations, and order processing. Travel up to 10% may be required.

Qualifications

• Bachelor's degree in Engineering, preferably Mechanical or Industrial.
• At least 2 years of experience in sales support or customer service.
• Experience in Sales Engineering is an advantage.
• Experience selling or supporting technical products is preferred.
• Strong customer service, communication, coordination, and analytical skills.
• Ability to explain technical products to non-technical audiences.
• Experience with CRM systems and quotation/order processing is an advantage.
• Industry experience in Power Generation / Gas Turbines / Gas Power Plants; Semiconductor / Wafer Production; Heat Treatment / Furnace; Aerospace is preferred.

Responsibilities

• Provide technical sales support to sales managers, customers, and distributors.
• Explain technical products and solutions clearly to both technical and non-technical audiences.
• Coordinate with customers, engineering, and internal teams to ensure products meet requirements.
• Prepare, generate, and follow up on customer quotations.
• Support catalog, high-temperature, profile/spike thermocouple, and spreadsheet-based quotations.
• Process and coordinate orders from initial inquiry through shipment, including changes and expediting.
• Follow up on open quotations and update CRM with won/lost status.
• Monitor order delivery status and communicate updates to customers.
• Determine payment status for pre-payment orders.
• Maintain accurate customer information in the CRM system.
• Handle customer complaints and ensure proper documentation.
• Build and maintain strong relationships with customers, distributors, and internal teams.
• Serve as subject matter expert on company products and capabilities.
• Train Business Development Managers and Channel Partners on products.
• Support marketing activities, including trade shows and conferences.
• Conduct prospecting activities to expand the customer base.
• Assist with new product research and development.
• Prepare reports and monitor order tracking.
• Support annual Order Entry Planning and distribution agreement documentation.
• Create and maintain process documentation in the company Wiki.
• Travel within the assigned territory as needed, up to 10%.

Skills

Customer service

Communication

Coordination

Analytical skills

Explain technical products

CRM experience

Quotation processing

Education

Bachelor's degree in Engineering

Tools

CRM systems

Job description

Associate Sales Applications Engineer

Location: Santo Tomas, Batangas
Employment Type: Full-time
Industry: Manufacturing / Technical Sales
Schedule: Day, Mid, or Night Shift depending on business needs

Job Summary

Provide technical sales support, quotations, order coordination, and customer service while supporting revenue growth and customer relationships.

Key Responsibilities

• Provide technical sales support to sales managers, customers, and distributors.

• Explain technical products and solutions clearly to both technical and non-technical audiences.

• Coordinate with customers, engineering, and internal teams to ensure products meet requirements.

• Prepare, generate, and follow up on customer quotations.

• Support catalog, high-temperature, profile/spike thermocouple, and spreadsheet-based quotations.

• Process and coordinate orders from initial inquiry through shipment, including order changes, dating, expediting, and shipping requirements.

• Follow up on open quotations and update the CRM with won/lost status and reasons.

• Monitor order delivery status and communicate updates to customers.

• Determine payment status for pre-payment orders.

• Maintain accurate customer information and records in the CRM system.

• Handle customer complaints and ensure proper documentation.

• Build and maintain strong relationships with customers, distributors, and internal teams.

• Serve as a subject matter expert on company products and capabilities.

• Train Business Development Managers and Channel Partners on products and capabilities.

• Support marketing activities, including trade shows and conferences.

• Conduct prospecting activities to expand the customer base.

• Assist with new product research and development.

• Prepare reports and monitor order tracking.

• Support annual Order Entry Planning and distribution agreement documentation.

• Create and maintain process documentation in the company Wiki.

• Travel within the assigned territory as needed, up to 10%.

Qualifications

• Bachelor's degree in Engineering, preferably Mechanical or Industrial Engineering.

• At least 2 years of experience in sales support or customer service, preferably in a manufacturing environment.

• Experience in Sales Engineering is an advantage.

• Experience selling or supporting technical products is preferred.

• Strong customer service, communication, coordination, and analytical skills.

• Ability to explain technical products to non-technical audiences.

• Experience with CRM systems and quotation/order processing is an advantage.

• Candidates with industry experience in any of the following are preferred:

  • Power Generation / Gas Turbines / Gas Power Plants

  • Semiconductor / Wafer Production

  • Heat Treatment / Furnace

  • Aerospace

Work Schedule

The position may be assigned to any of the following shifts depending on business needs:

• Day Shift: 9:00 AM - 6:00 PM

• Mid Shift: 1:00 PM - 10:00 PM

• Night Shift: 8:00 PM - 5:00 AM

Work Environment

Office-based role involving standard office equipment, occasional walking, filing, and coordination with customers and internal teams.

Location: Santo Tomas, Batangas