Associate, Patient Relations

Jobtailor; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Jobtailor is seeking a Patient Coordinator to manage patient communication, receive guests, handle appointment requests, and oversee preoperative scheduling.

You will assist with inquiries, provide billing backup, monitor AR aging and settlement reports, and ensure patients are accurately informed about surgery charges and preparation.

Qualifications

• Strong patient communication and appointment scheduling.
• Experience with preoperative evaluation and scheduling.
• Ability to assist billing and monitor financial reports.

Responsibilities

• Facilitate internal and external communication with patients and guests.
• Receive patients, document, report, and process appointment requests.
• Handle inquiries, schedule and confirm appointments.
• Assist patients with inquiries and provide billing backup.
• Monitor AR aging and settlement reports for credit card payments.
• Communicate surgery preparation needs to patients.
• Conduct preoperative evaluation, documentation, and scheduling.
• Refer to the JDs of Patient Benefits and Surgical Coordinator.

Skills

Patient communication

Appointment scheduling

Preoperative evaluation

Billing support

Financial reporting

Job description

Facilitate internal and external communication through receiving patients and guests, documentation, reporting, and processing appointment requests
Handle inquiries, schedule appointments, and confirm appointments
Assist patients with inquiries
Provide backup support for billing and cashiering functions
Monitor the AR aging report
Monitor settlement reports for credit card payments
Communicate surgery preparation needs to patients
Conduct preoperative evaluation, documentation, and scheduling
Ensure patients are accurately informed about surgery charges
Refer to the JDs of Patient Benefits and Surgical Coordinator

Requirements

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Core Competencies

Demonstrates strong capabilities in patient communication, appointment scheduling, and preoperative evaluation. Proficient in managing billing support and monitoring financial reports to ensure accurate patient information.

Highest-signal resume keywords

• Patient Communication
• Appointment Scheduling
• Preoperative Evaluation
• Billing Support
• Financial Reporting