Associate - OFR

Deutsche Post; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Deutsche Post is seeking a back-end services professional to support ocean freight operations across stations or regions, ensuring timely completion and adherence to SOPs. You will join a collaborative team focused on continuous improvement and customer-centric delivery.

The role emphasizes English communication, MS Office proficiency, and ERP exposure, with opportunities to work across shifts and countries to optimize service quality.

Qualifications

• Bachelor's degree; logistics/management is a plus.
• 0–3 years of experience in BPO or logistics
• Air Freight experience preferred
• Proficient in MS Office; ERP exposure preferred
• Strong English communication; customer-centric mindset

Responsibilities

• Understand station/country documentation requirements and ensure tasks follow SOPs.
• Meet department SLAs and KPIs per delivery guidelines.
• Operate services according to shifts, countries or regions.
• Deliver high service quality through timely and accurate completion of services.
• Collaborate with colleagues to identify improvements and best practices.
• Flag challenges to supervisor and business partner promptly.
• Coordinate with stakeholders for regular communication and information flow.

Skills

English communication

MS Office

ERP exposure

Customer centricity

Logical reasoning

Education

Bachelor's degree

Job description

In this role, you will have the opportunity to work upon one or more back-end services for the ocean freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity