Associate - BWS

Deutsche Post; Pasay; On-site; PHP 400,000 - 600,000; Full time

Job summary

Deutsche Post in Pasay, Philippines, offers a role delivering back-end services for the BWS service line across countries and regions. You will ensure timely and accurate completion of tasks within SOPs and collaborate with colleagues to share best practices.

The position emphasizes meeting SLAs, clear cross-functional communication, and a customer-centric approach to continuously improve service delivery while adapting to regional requirements.

Qualifications

• Bachelor’s degree; logistics/management background preferred
• 0–3 years of experience in BPO or logistics domain
• Air Freight experience preferred
• Proficient in MS Office
• Excellent English communication (written and verbal)
• Exposure to ERP systems preferred
• Strong logical reasoning abilities
• High customer-centric mindset

Responsibilities

• Understand station/country documentation requirements and ensure tasks are executed per SOPs
• Meet department SLAs and KPIs according to delivery guidelines
• Operate services according to assigned shifts, countries, or regions
• Deliver high quality service with timely and accurate completion of tasks
• Collaborate with colleagues to identify solutions, best practices, and improvements
• Flag challenges to supervisor and business partner promptly
• Coordinate with stakeholders for regular communication and information flow

Skills

MS Office

English proficiency

ERP systems

Logical reasoning

Customer focus

Air Freight

MS Office

Education

Bachelor's degree (any)

Logistics/Management degree preferred

Job description

In this role, you will have the opportunity to work upon one or more back-end services for the BWS service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.

• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.

• Operate on the services according to the shifts, countries, or regions aligned.

• Deliver a high level of service quality through timely and accurate completion of services.

• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.

• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.

• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.

• 0 – 3 years of job experience from BPO or logistics domain – Preferred

• Air Freight experience will be preferred

• Good knowledge in MS office

• Effective English communication skills, written and verbal

• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred

• Good logical reasoning skills

• High level of customer centricity