Associate - BWS

DHL Global Forwarding; Pasay; On-site; PHP 350,000 - 520,000; Full time

Job summary

DHL Global Forwarding in Manila, Philippines, is seeking a back-end service professional for Ocean freight operations. The role covers multiple regions and ensures accurate, timely task completion within SOPs.

You will join a team focused on continuous improvement and sharing best practices, with emphasis on meeting SLAs, effective communication, and collaboration across stakeholders.

Qualifications

• Bachelor's degree (any). A degree in logistics or management is a plus.
• 0–3 years of job experience in BPO or logistics domain – Preferred.
• Air Freight experience will be preferred.
• Good knowledge in MS Office
• Effective English communication, written and verbal
• Exposure to ERP systems

Responsibilities

• Understand the station's/country's documentation requirements and ensure jobs are executed per standard operating procedures.
• Ensure department SLAs and KPIs are met as per the guidelines.
• Operate on the services according to shifts, countries, or regions.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues to identify solutions, best practices, and improvements for the service.
• Flag challenges in operations to the supervisor and business partner promptly.
• Coordinate with stakeholders for regular communication and flow of information as defined for the service.

Skills

English communication

Customer centricity

Logistics knowledge

Problem solving

ERP exposure

Education

Bachelor's degree (any)

Logistics/Management degree preferred

Tools

MS Office

ERP systems

Job description

In this role, you will have the opportunity to work upon one or more back-end services for the Ocean freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity