Operation Specialist - Seafreight & Airfreight

Hellmann Shared Service Center Inc.; Pasay; On-site; PHP 360,000 - 480,000; Full time

Job summary

Hellmann Shared Service Center Inc. in Metro Manila seeks a proactive Logistics Support Specialist to provide exceptional customer service and coordinate import/export activities with customers, shippers, network, and overseas partners.

You will ensure timely freight bookings, schedule pickups, and monitor shipments across air and ocean freight, handling documentation and compliance while collaborating with internal teams to meet deadlines.

Qualifications

• Excellent communication and customer service skills.
• End-to-end Air/Ocean Freight Import/Export experience.
• Able to plan work and meet deadlines.
• Pro-active attitude; able to work overtime when needed.
• 1–3 years of operation experience and international logistics exposure preferred.

Responsibilities

• Focus on customer needs and requirements as a priority.
• Pro-actively inform customer about irregularities and provide solutions.
• Read and follow instructions defined in customer SOPs.
• Organize day-to-day import/export operations.
• Coordinate shipments with customers, airlines, sub-contractors, and agents.
• Liaise with internal departments and third-party carriers.
• Prepare and execute import/export documents accurately.
• Monitor daily import/export shipment and delivery requirements.
• Attend to destination export customs documents via Hellmann Freight TMS.
• Maintain latest customer contact to ensure quality service.
• Monitor consignments and report status for designated destinations.
• Ensure completion of all tasks from booking to transport and accounting.
• Support system roll-out and assist on-boarding of new customers.
• Issue invoices according to agreed rates and services.

Skills

Air/Ocean Freight

Customer service

Planning

Pro-active

Time management

Tools

CargoWise One

Microsoft Office 365

Job description

About Position

Provide exceptional and pro- active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department’s objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.

Key Responsibilities

• Focus on customer needs and requirements as a priority

• Pro-actively inform customer about any irregularities and provide alternative solution

• Read and follow instructions defined in customer specific SOP’s

• Organize the day to day running of specific import / export operational duties

• Coordinating import / export shipment with local & oversea customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportation

• Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties.

• Prepare, create and execute correctly and efficiently completed documents relating to [import/export] consignments.

• Monitor daily [import/export] shipment/delivery requirements

• Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system.

• Maintaining latest customer contact to ensure quality service provided to customer

• Monitor and report where possible all [import/export] consignments within designated destinations and overseas sources were relevant.

• Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting.

• Adhering continuous improvement procedure through best practice to increase competence level of ocean/air freight related process to achieve performance, quality, compliance and service level growth

• Becomes relatively conversant in the regulations, cultures and laws of those designated countries served.

• Be aware and practice specific duties in relation to the legal [import/export] movement of all hazardous goods.

• Support country on system roll out.

• Assist implementation of new customers, review SOP and provide pro- active feedback

• Issue internal / external invoices according to agreed rates and services provided

Skills and Competencies

• Excellent communication and customer service skills

• End to end Air/Ocean Freight Import / Export experience is essential

• Able to plan work and meet deadlines

• A pro- active attitude

• Ability to work under pressure to cope with periods of high workload and tight timelines

• Willingness to work overtime to meet deadlines when required

Functional / Industry requirements

• Work experience in international logistics or freight forwarding apprenticeship preferred

• 1-3 years of experience in operation preferred

• International working experience preferred

Language Skills

• Fluent in English (written and spoken)

• Other languages (written and spoken) beneficial.

Computer Literacy

• Microsoft Office 365 Products

• CargoWise One experience is a plus