Associate Fraud & Claims Representative -CSR

Private Advertiser; Taguig; On-site; PHP 268,000 - 335,000; Full time

Job summary

Private Advertiser in Metro Manila, Taguig, seeks a customer service professional to support fraud investigations by gathering and documenting customer and account information. The ideal candidate has at least 6 months of BPO customer service experience, completed two years of college, and demonstrates analytical thinking, active listening, and clear communication.

This on-site role requires a flexible schedule, attendance for full training, and availability for extended hours.

Qualifications

• At least 6 months of Customer Service experience in BPO industry.
• Two years of college completed.
• Strong analytical thinking, problem solving, and communication.

Responsibilities

• Gathers, reviews, documents customer data and supports fraud investigations.
• Investigates and resolves customer issues with sound judgment and risk awareness.

Skills

Customer service

Analytical thinking

Active listening

Communication skills

Education

Two years college

Job description

• Experience gathering, reviewing, documenting, and analyzing customer and account information to support fraud investigations, claims processing, and risk assessment activities

• Demonstrated analytical thinking, critical thinking, and problem-solving skills to identify fraud indicators, evaluate information, and determine appropriate next steps within established guidelines

• Ability to actively listen, understand customers, and communicate effectively, including experience asking targeted questions, de-escalating concerns, and accurately documenting customer interactions in a call center environment

• Experience investigating and resolving customer issues while applying sound judgment, compliance requirements, and risk mitigation practicesRequired Qualifications:

• At least 6 months of CustomerService Experience in BPO Industry

• Completed at least 2 years of college education

Job Expectations:

• Must be amenable for Voice function

• Must work on-site at the location posted

• Must be flexible with the work schedule

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed