Associate - Customs

DHL Global Forwarding; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

DHL Global Forwarding in Manila seeks an Associate – CDZ to support back-end services for business partners. You will help ensure tasks are completed timely, accurate, and according to SOPs, coordinating with stakeholders to drive process improvements.

The role emphasizes working across shifts, maintaining service quality, and strong customer-centricity with a focus on logistics operations. Bachelor's degree preferred, 0–3 years experience, and MS Office proficiency.

Qualifications

• Bachelor's degree (any). A degree in logistics, industrial engineering, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain - Preferred
• Customs experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity

Responsibilities

• Ensure jobs are executed as per standard operating procedures
• Ensure delivery of services according to the shifts aligned with countries or regions
• Ensure turnaround time is met for each job
• Ensure accuracy is maintained
• Flag any challenges in the operations to the immediate supervisor in a timely manner
• Coordinate with stakeholders for improvements in the process

Skills

0-3 years experience

Customs experience

English communication

Logical reasoning

Customer centricity

Education

Bachelor's degree (any)

Logistics / Industrial Eng / Management degree preferred

Tools

MS Office

ERP systems

Job description

Job Description

Associate – CDZ

Job Location

Manila

In this role, you will have the opportunity to work upon one or more back-end services for our business partners, and ensuring timely and accurate completion of tasks/target assigned.

Key Responsibilities

• Ensure jobs are executed as per standard operating procedures
• Ensure delivery of services according to the shifts aligned with countries or regions
• Ensure turnaround time is met for each job
• Ensure accuracy is maintained
• Flag any challenges in the operations to the immediate supervisor in a timely manner
• Coordinate with stakeholders for improvements in the process

Required Skills/Abilities

• Bachelor´s degree (any). A degree in logistics, industrial engineering, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain - Preferred
• Customs experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity